:root{--bg:#f6f7fb;--surface:#fff;--surface-2:#f0f2f8;--ink:#17192a;--muted:#72768c;--line:#e5e7f0;--primary:#6758e8;--primary-2:#8c7cf5;--primary-soft:#eeebff;--green:#1eaf78;--green-soft:#e7f8f1;--amber:#e49a2f;--amber-soft:#fff4df;--red:#db5a68;--red-soft:#ffebee;--blue:#3d83f6;--shadow:0 20px 60px rgba(39,43,79,.08);--shadow-sm:0 8px 28px rgba(39,43,79,.07);--radius:22px;--radius-sm:14px}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:"Nunito Sans",ui-rounded,"SF Pro Rounded","Segoe UI",sans-serif;color:var(--ink);background:var(--bg);font-size:15px;line-height:1.5}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button{cursor:pointer}h1,h2,h3,p{margin-top:0}h1{font-size:clamp(25px,2.4vw,32px);line-height:1.16;letter-spacing:-.035em;margin-bottom:0}h2{font-size:20px;line-height:1.25;letter-spacing:-.02em;margin-bottom:0}h3{font-size:16px;margin-bottom:0}.eyebrow{font-size:11px;text-transform:uppercase;letter-spacing:.13em;color:var(--muted);font-weight:800;margin:0 0 6px}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:13px;padding:12px 17px;background:var(--primary);color:#fff;font-weight:800;box-shadow:0 8px 20px rgba(103,88,232,.2);transition:.2s ease}.button:hover{transform:translateY(-1px);box-shadow:0 12px 26px rgba(103,88,232,.25)}.button.small{padding:9px 13px;border-radius:11px;font-size:13px}.button.full{width:100%}.button.ghost{background:var(--surface);color:var(--ink);border:1px solid var(--line);box-shadow:none}.button.danger{background:var(--red);color:#fff}.button.danger.ghost{background:var(--red-soft);color:var(--red);border-color:#ffd3d9}.text-link{color:var(--primary);font-weight:800;border:0;background:none}.icon-button{width:36px;height:36px;border-radius:11px;border:1px solid var(--line);background:var(--surface);display:grid;place-items:center;color:var(--muted)}.soft-pill,.recommended{display:inline-flex;padding:7px 11px;border-radius:999px;background:var(--primary-soft);color:var(--primary);font-weight:800;font-size:12px}.soft-pill.warning{background:var(--amber-soft);color:#9c681c}.brand{display:inline-flex;align-items:center;gap:10px}.brand-mark{width:38px;height:38px;border-radius:13px;display:grid;place-items:center;background:linear-gradient(145deg,var(--primary),#9a8dff);color:#fff;font-size:20px;box-shadow:0 10px 24px rgba(103,88,232,.25)}.brand strong{font-size:24px;line-height:1;display:block;letter-spacing:-.04em}.brand small{display:block;color:var(--muted);font-size:10px;margin-top:3px}.toast-stack{position:fixed;right:24px;top:24px;z-index:1000;display:grid;gap:10px}.toast{background:#1f2235;color:#fff;padding:13px 16px;border-radius:14px;box-shadow:var(--shadow);max-width:360px}.toast.success{background:#153d31}.toast.error{background:#50242b}
/* public */
.public-shell{min-height:100vh;background:radial-gradient(circle at 72% 18%,#eeeaff 0,transparent 34%),linear-gradient(180deg,#fbfbfe,#f4f5fa)}.public-nav{max-width:1240px;margin:auto;padding:25px 30px;display:flex;align-items:center;justify-content:space-between}.public-nav>div{display:flex;align-items:center;gap:24px}.public-nav>div>a:not(.button){font-weight:700;color:#55596f}.hero{max-width:1240px;margin:auto;padding:80px 30px 100px;display:grid;grid-template-columns:1.05fr .95fr;gap:70px;align-items:center}.hero-copy h1{font-size:clamp(40px,5vw,66px);max-width:760px;margin:22px 0 20px}.hero-copy>p{font-size:18px;color:var(--muted);max-width:660px}.hero-actions{display:flex;gap:18px;align-items:center;margin:30px 0}.trust-row{display:flex;gap:24px;flex-wrap:wrap;color:#777b91;font-size:13px;font-weight:800}.hero-visual{min-height:500px;display:grid;place-items:center}.conversation-orbit{width:min(100%,510px);background:rgba(255,255,255,.88);backdrop-filter:blur(18px);padding:24px;border-radius:30px;box-shadow:0 38px 100px rgba(56,47,128,.16);border:1px solid rgba(255,255,255,.8);position:relative}.conversation-orbit:before,.conversation-orbit:after{content:"";position:absolute;border-radius:50%;filter:blur(2px);z-index:-1}.conversation-orbit:before{width:160px;height:160px;background:#c8fff0;left:-65px;bottom:-55px}.conversation-orbit:after{width:180px;height:180px;background:#dcd5ff;right:-60px;top:-60px}.orbit-head{display:flex;align-items:center;gap:9px;font-weight:800;padding-bottom:24px}.presence,.live-status i{width:9px;height:9px;border-radius:50%;background:var(--green);box-shadow:0 0 0 5px var(--green-soft)}.bubble{max-width:84%;padding:14px 16px;border-radius:18px;margin:12px 0}.bubble.customer{margin-left:auto;background:#edf0f7;border-bottom-right-radius:5px}.bubble.ai{background:var(--primary-soft);color:#37305f;border-bottom-left-radius:5px}.action-object{margin-top:24px;padding:17px;border:1px solid var(--line);border-radius:18px;background:#fff;display:grid;gap:6px}.action-object span{font-size:12px;color:var(--muted)}.action-object button{margin-top:8px;padding:10px;border:0;border-radius:11px;background:var(--ink);color:#fff;font-weight:800}.feature-band{max-width:1240px;margin:0 auto 80px;padding:0 30px;display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.feature-band article{padding:28px;border-radius:24px;background:var(--surface);border:1px solid var(--line)}.feature-band article>span{font-size:12px;color:var(--primary);font-weight:900}.feature-band h3{font-size:20px;margin:16px 0 8px}.feature-band p{color:var(--muted);margin:0}.pricing-preview{max-width:1180px;margin:0 auto 80px;padding:45px;border-radius:30px;background:#1d2034;color:#fff;display:grid;grid-template-columns:.9fr 1.1fr;gap:50px}.pricing-preview h2{font-size:30px;margin-top:10px}.mini-plans{display:grid;gap:10px}.mini-plans a{display:flex;justify-content:space-between;padding:15px 17px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.1);border-radius:14px}.pricing-page{padding-bottom:80px}.pricing-head{text-align:center;max-width:800px;margin:70px auto 45px;padding:0 20px}.pricing-head h1{font-size:44px;margin:18px 0}.pricing-head p{color:var(--muted);font-size:17px}.pricing-grid{max-width:1180px;margin:auto;padding:0 24px;display:grid;grid-template-columns:repeat(3,1fr);gap:20px}.price-card{position:relative;background:#fff;border:1px solid var(--line);border-radius:25px;padding:28px;box-shadow:var(--shadow-sm)}.price-card.featured{border-color:#bdb5ff;box-shadow:0 25px 70px rgba(103,88,232,.16)}.price-card .recommended{position:absolute;right:20px;top:20px}.price-card>p{color:var(--muted);min-height:65px}.price{font-size:42px;font-weight:900;letter-spacing:-.04em;margin:20px 0}.price>span{font-size:19px;vertical-align:top}.price small{font-size:13px;color:var(--muted);font-weight:700}.price-card ul{padding:18px 0 0;list-style:none;color:#55596f}.price-card li{padding:7px 0}.auth-layout{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.auth-story{padding:45px clamp(35px,7vw,100px);background:radial-gradient(circle at 20% 80%,#b9f9e8,transparent 30%),linear-gradient(145deg,#efeaff,#fbfbfe);display:flex;flex-direction:column;justify-content:space-between}.auth-story>div:last-child{max-width:560px;margin:auto 0}.auth-story h1{font-size:46px;margin:20px 0}.auth-story p{font-size:17px;color:var(--muted)}.selected-plan{margin-top:35px;padding:20px;border-radius:20px;background:rgba(255,255,255,.65);display:grid;grid-template-columns:1fr auto;align-items:end}.selected-plan span{font-weight:800}.selected-plan strong{font-size:30px}.selected-plan small{grid-column:2}.auth-form{display:grid;place-items:center;padding:40px;background:#fff}.form-card{width:min(100%,520px)}.form-card h2{font-size:30px;margin-bottom:7px}.form-card>p{color:var(--muted);margin-bottom:26px}.form-foot{text-align:center;font-size:13px;margin-top:18px}.form-foot a{color:var(--primary);font-weight:800}
/* forms */
.field{display:grid;gap:7px;margin-bottom:16px}.field.hidden{display:none}.field label{font-size:13px;font-weight:800;color:#41455b}.field input:not([type=checkbox]):not([type=radio]),.field select,.field textarea,.thread-toolbar input,.thread-toolbar select,.search-bar input,.filter-strip select,.composer textarea,.public-chat textarea{width:100%;border:1px solid var(--line);background:#fbfcff;border-radius:13px;padding:12px 13px;color:var(--ink);outline:none;transition:.2s}.field input:focus,.field select:focus,.field textarea:focus,.composer textarea:focus{border-color:#a9a0ff;box-shadow:0 0 0 4px #f0eeff}.field input[type=checkbox]{width:18px;height:18px}.field ul{list-style:none;padding:0;margin:0;display:flex;gap:12px;flex-wrap:wrap}.field ul label{display:flex;align-items:center;gap:6px;background:var(--surface-2);padding:8px 11px;border-radius:10px}.field small{color:var(--muted)}.error{color:var(--red)!important}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.field.wide{grid-column:1/-1}.focused-form{max-width:880px;background:#fff;border:1px solid var(--line);border-radius:24px;padding:28px;box-shadow:var(--shadow-sm)}.form-actions{display:flex;justify-content:flex-end;gap:10px;padding-top:12px;border-top:1px solid var(--line)}
/* app shell */
.app-shell-body{overflow:hidden}.app-shell{min-height:100vh;display:grid;grid-template-columns:250px 1fr}.sidebar{height:100vh;position:sticky;top:0;background:#171a2c;color:#eef0ff;padding:22px 16px;display:flex;flex-direction:column}.sidebar .brand{padding:0 8px 22px}.sidebar .brand strong{color:#fff}.sidebar .brand small{color:#8f95ae}.nav-list{display:grid;gap:4px;overflow:auto}.nav-list>a{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:12px;color:#aeb3c8;font-weight:700;transition:.2s}.nav-list>a>span{width:20px;text-align:center;color:#7f85a1}.nav-list>a:hover,.nav-list>a.active{background:linear-gradient(90deg,rgba(116,98,244,.26),rgba(116,98,244,.08));color:#fff}.nav-list>a.active>span{color:#bcb4ff}.nav-label{font-size:10px;text-transform:uppercase;letter-spacing:.11em;color:#6f758f;font-weight:900;padding:18px 12px 6px}.sidebar-foot{margin-top:auto;position:relative}.plan-chip{display:flex;justify-content:space-between;align-items:center;padding:11px 12px;border:1px solid #2c3047;border-radius:13px;margin-bottom:10px}.plan-chip span{font-weight:800;font-size:13px}.plan-chip small{font-size:10px;color:#9fa5bd}.user-card{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;padding:10px 5px}.user-card strong{display:block;font-size:12px}.user-card small{display:block;color:#8d93aa;font-size:10px}.sidebar .icon-button{background:#21253a;border-color:#30344b;color:#9fa5bd}.profile-menu{position:absolute;left:8px;right:8px;bottom:62px;background:#fff;color:var(--ink);border-radius:14px;padding:8px;box-shadow:var(--shadow)}.profile-menu a,.profile-menu button{display:block;width:100%;padding:10px;border:0;background:none;text-align:left;border-radius:8px}.profile-menu a:hover,.profile-menu button:hover{background:var(--surface-2)}.main-stage{height:100vh;overflow:auto}.topbar{min-height:90px;padding:20px 30px 15px;display:flex;align-items:center;justify-content:space-between;gap:20px;position:sticky;top:0;z-index:10;background:rgba(246,247,251,.88);backdrop-filter:blur(16px)}.top-actions{display:flex;align-items:center;gap:9px}.mobile-menu{display:none}.page-content{padding:8px 30px 40px}.avatar{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;background:linear-gradient(145deg,#dad5ff,#f1efff);color:#5044bd;font-weight:900}.avatar.small{width:35px;height:35px;border-radius:12px}.avatar.xl{width:74px;height:74px;border-radius:23px;font-size:25px}.avatar.ai{background:linear-gradient(145deg,var(--primary),#8f82ff);color:#fff}.pulse-grid{display:grid;grid-template-columns:1.15fr 1fr 1fr 1.1fr;gap:14px;margin-bottom:16px}.pulse-grid.compact{grid-template-columns:repeat(4,1fr)}.pulse-card{background:var(--surface);border:1px solid var(--line);border-radius:20px;padding:19px;min-height:145px;display:flex;flex-direction:column;justify-content:space-between}.pulse-card.primary{background:linear-gradient(145deg,#6556e8,#7b6bf0);color:#fff;border:0}.pulse-card.primary .metric-label,.pulse-card.primary p{color:#dcd8ff}.pulse-card.quiet{background:#202439;color:#fff;border:0}.metric-label{font-size:12px;color:var(--muted);font-weight:800}.pulse-card>strong{font-size:34px;letter-spacing:-.04em}.pulse-card p{color:var(--muted);font-size:12px;margin:0}.pulse-card a{font-size:12px;font-weight:900}.live-status{font-size:16px;font-weight:800;display:flex;align-items:center;gap:10px}.workspace-grid{display:grid;grid-template-columns:1.55fr .75fr;gap:16px;margin-bottom:16px}.flow-panel,.day-rail,.signal-panel,.channel-panel,.table-card,.operation-panel,.knowledge-main,.knowledge-compose,.embed-panel{background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow-sm)}.flow-panel,.day-rail,.signal-panel,.channel-panel,.operation-panel,.knowledge-main,.knowledge-compose{padding:20px}.section-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:14px}.section-head>a{color:var(--primary);font-weight:800;font-size:12px}.interaction-stream{display:grid}.interaction-row{display:grid;grid-template-columns:auto 1fr auto auto;align-items:center;gap:12px;padding:13px 3px;border-bottom:1px solid #eff0f5}.interaction-row:last-child{border-bottom:0}.channel-dot,.channel-logo{width:35px;height:35px;border-radius:12px;display:grid;place-items:center;font-weight:900;background:var(--surface-2);color:var(--muted)}.channel-dot.whatsapp,.channel-logo.whatsapp{background:#e1faef;color:#159b66}.channel-dot.instagram,.channel-logo.instagram{background:#ffebf5;color:#d14c8e}.channel-dot.facebook,.channel-logo.facebook{background:#e8f1ff;color:#3174da}.channel-dot.website,.channel-logo.website{background:#eeeaff;color:#6959dc}.channel-logo.large{width:50px;height:50px;border-radius:16px}.interaction-main strong{display:block;font-size:13px}.interaction-main span{display:block;color:var(--muted);font-size:12px}.interaction-row time{font-size:10px;color:var(--muted)}.state-pill,.status-dot{display:inline-flex;align-items:center;width:max-content;padding:5px 8px;border-radius:999px;font-style:normal;font-size:10px;font-weight:900;background:var(--surface-2);color:var(--muted)}.state-pill.ai,.status-dot.active,.status-dot.connected,.status-dot.captured,.status-dot.paid,.status-dot.completed,.status-dot.confirmed{background:var(--green-soft);color:#14875d}.state-pill.waiting,.status-dot.pending,.status-dot.processing,.status-dot.authorized{background:var(--amber-soft);color:#a26b1e}.state-pill.human{background:var(--primary-soft);color:var(--primary)}.status-dot.failed,.status-dot.overdue,.status-dot.error,.status-dot.suspended,.status-dot.cancelled,.status-dot.past_due{background:var(--red-soft);color:var(--red)}.timeline{display:grid}.timeline-item{display:grid;grid-template-columns:64px 10px 1fr auto;gap:9px;align-items:center;padding:11px 0}.timeline-item>time{font-size:11px;font-weight:800}.timeline-item>span{width:8px;height:8px;border-radius:50%;background:var(--primary);box-shadow:0 0 0 4px var(--primary-soft)}.timeline-item strong{display:block;font-size:12px}.timeline-item small{display:block;color:var(--muted);font-size:10px}.timeline-item em{font-size:9px;color:var(--muted);font-style:normal}.lower-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:16px}.lead-radar{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.lead-node{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;border:1px solid var(--line);border-radius:15px;padding:12px}.score-ring{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--primary) 70%,#ececf4 0);color:#fff;font-size:11px;font-weight:900;border:5px solid #f5f3ff}.lead-node strong{display:block;font-size:12px}.lead-node span{display:block;color:var(--muted);font-size:10px}.lead-node em{font-style:normal;font-size:11px;font-weight:900}.channel-list{display:grid;gap:10px}.channel-list>div{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center}.channel-list strong{font-size:12px;display:block}.channel-list small{font-size:10px;color:var(--muted)}.platform-signal{display:grid;gap:14px}.platform-signal>div{background:var(--surface-2);padding:16px;border-radius:16px}.platform-signal span{display:block;color:var(--muted);font-size:11px}.platform-signal strong{font-size:23px}.empty-state{padding:35px;text-align:center;color:var(--muted)}.empty-state.large{grid-column:1/-1;padding:70px}.empty-state.compact{padding:18px}.empty-state strong{color:var(--ink);display:block;margin-bottom:6px}
/* inbox */
.inbox-shell{height:calc(100vh - 128px);display:grid;grid-template-columns:300px 1fr 285px;background:#fff;border:1px solid var(--line);border-radius:24px;overflow:hidden;box-shadow:var(--shadow-sm)}.thread-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}.thread-toolbar{padding:14px}.thread-toolbar form{display:flex;gap:7px}.thread-toolbar select{width:110px}.thread-tabs{display:flex;padding:0 14px 10px;gap:5px}.thread-tabs a{padding:6px 9px;border-radius:9px;font-size:10px;font-weight:800;color:var(--muted)}.thread-tabs a.active{background:var(--primary-soft);color:var(--primary)}.threads{overflow:auto}.thread{display:grid;grid-template-columns:auto 1fr auto;gap:10px;padding:13px 14px;border-top:1px solid #f0f1f5;align-items:start}.thread.active{background:linear-gradient(90deg,#f0eeff,#fbfbff)}.thread strong{font-size:12px}.thread p{font-size:11px;color:#55596f;margin:2px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:170px}.thread small{font-size:9px;color:var(--muted)}.thread>b{width:19px;height:19px;border-radius:50%;background:var(--primary);color:#fff;display:grid;place-items:center;font-size:9px}.mini-channel{font-weight:800}.conversation-canvas{display:grid;grid-template-rows:auto 1fr auto;min-width:0}.conversation-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line)}.conversation-head>div:first-child{display:flex;align-items:center;gap:10px}.conversation-head strong{display:block;font-size:13px}.conversation-head small{display:block;color:var(--muted);font-size:10px}.conversation-actions form{display:flex;gap:7px}.message-stage{overflow:auto;padding:22px;background:linear-gradient(180deg,#fbfbfe,#f8f8fc)}.message-line{display:flex;margin:9px 0}.message-line.inbound{justify-content:flex-start}.message-line.outbound{justify-content:flex-end}.message-line.internal{justify-content:center}.message-bubble{max-width:70%;padding:11px 13px;border-radius:16px;background:#fff;border:1px solid var(--line);box-shadow:0 5px 14px rgba(30,34,61,.04)}.message-line.outbound .message-bubble{background:#ece9ff;border-color:#ddd7ff}.message-line.internal .message-bubble{background:#fff7df;border-style:dashed;max-width:82%}.message-bubble>span{font-size:9px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted);font-weight:900}.message-bubble p{margin:4px 0;font-size:13px}.message-bubble time{font-size:8px;color:var(--muted)}.composer{border-top:1px solid var(--line);padding:12px}.composer textarea{resize:none}.composer>div{display:flex;justify-content:space-between;align-items:center;margin-top:7px}.composer label{font-size:10px;color:var(--muted)}.context-rail{border-left:1px solid var(--line);padding:15px;overflow:auto;background:#fcfcfe}.context-rail section{background:#fff;border:1px solid var(--line);border-radius:16px;padding:15px;margin-bottom:10px}.context-rail h3{margin-bottom:9px}.context-rail p{font-size:11px;color:var(--muted)}.context-rail dl{margin:0 0 12px}.context-rail dl>div{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px solid #f0f1f4;font-size:10px}.context-rail dt{color:var(--muted)}.context-rail dd{margin:0;text-align:right}.ai-context{background:linear-gradient(145deg,#f0edff,#fff)!important}.action-stack{display:grid}.action-stack a{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px solid #f0f1f4;font-size:11px;font-weight:800}.empty-stage{grid-column:2/-1;display:grid;place-content:center;text-align:center;color:var(--muted)}
/* tables, appointments, cards */
.filter-strip,.search-bar{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px}.filter-strip span{font-size:12px;color:var(--muted)}.search-bar form{display:flex;gap:8px;width:min(100%,520px)}.appointment-board{display:grid;gap:14px}.appointment-day{display:grid;grid-template-columns:95px 1fr;background:#fff;border:1px solid var(--line);border-radius:20px;overflow:hidden}.appointment-day>header{padding:20px;background:var(--surface-2);display:flex;flex-direction:column}.appointment-day>header span{color:var(--muted);font-size:11px}.appointment-day>header strong{font-size:20px}.appointment-day>div{padding:6px 14px}.appointment-object{display:grid;grid-template-columns:80px 6px 1fr auto;align-items:center;gap:12px;padding:13px 4px;border-bottom:1px solid #eff0f4}.appointment-object:last-child{border:0}.appointment-object time{font-size:11px;font-weight:800}.appointment-object i{width:5px;height:36px;background:var(--staff-color);border-radius:4px}.appointment-object strong{display:block;font-size:13px}.appointment-object span{display:block;color:var(--muted);font-size:10px}.customer-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.customer-card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:18px;transition:.2s}.customer-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-sm)}.customer-top{display:flex;justify-content:space-between;align-items:center}.customer-top>span{font-size:9px;text-transform:uppercase;color:var(--muted);font-weight:900}.customer-card h3{margin:15px 0 4px}.customer-card>p{font-size:11px;color:var(--muted);min-height:34px}.customer-stats{display:grid;grid-template-columns:1fr 1fr;padding:13px 0;margin:10px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.customer-stats span{font-size:9px;color:var(--muted)}.customer-stats strong{display:block;color:var(--ink);font-size:16px}.customer-card>small{font-size:9px;color:var(--muted)}.profile-hero{display:grid;grid-template-columns:auto 1fr auto;gap:18px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:22px;padding:22px;margin-bottom:16px}.profile-hero h2{font-size:24px}.profile-hero p{color:var(--muted);font-size:12px}.profile-hero aside{text-align:right}.profile-hero aside span{display:block;color:var(--muted);font-size:10px}.tag-row{display:flex;gap:7px}.tag-row span{background:var(--surface-2);padding:5px 9px;border-radius:999px;font-size:9px;font-weight:800}.detail-columns{display:grid;grid-template-columns:1fr 1fr;gap:16px}.detail-columns>section{background:#fff;border:1px solid var(--line);border-radius:22px;padding:20px}.detail-row{display:grid;grid-template-columns:110px 1fr auto;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid #eff0f4}.detail-row:last-child{border:0}.detail-row time{font-size:10px;color:var(--muted)}.detail-row strong{display:block;font-size:12px}.detail-row small{display:block;color:var(--muted);font-size:10px}.detail-row em{font-style:normal;font-size:10px;color:var(--muted)}.lead-board{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;align-items:start;overflow:auto}.lead-column{min-width:220px;background:#edeef4;border-radius:18px;padding:10px}.lead-column>header{display:flex;justify-content:space-between;padding:5px 5px 12px;font-size:12px;font-weight:900}.lead-column>header b{background:#fff;padding:2px 7px;border-radius:999px}.lead-card{display:block;background:#fff;border:1px solid var(--line);border-radius:15px;padding:13px;margin-bottom:9px;box-shadow:0 5px 12px rgba(30,34,61,.04)}.lead-card-head{display:flex;justify-content:space-between}.lead-card-head strong{font-size:12px}.lead-card-head span{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-weight:900;font-size:10px}.lead-card p{font-size:10px;color:var(--muted);margin:8px 0 12px}.lead-card>div:last-child{display:flex;justify-content:space-between}.lead-card em{font-style:normal;font-weight:900;font-size:11px}.lead-card small{font-size:8px;color:var(--muted)}.table-card{overflow:hidden}.table-card .section-head{padding:20px 20px 0}.table-card table{width:100%;border-collapse:collapse}.table-card th,.table-card td{padding:13px 16px;border-bottom:1px solid #eff0f4;text-align:left;font-size:11px}.table-card th{font-size:9px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);background:#fafafe}.table-card td strong{display:block}.table-card td small{display:block;color:var(--muted)}.clickable{cursor:pointer}.clickable:hover{background:#faf9ff}
/* knowledge/operations/channels */
.knowledge-layout{display:grid;grid-template-columns:1fr 340px;gap:16px}.knowledge-compose{height:max-content;position:sticky;top:105px}.document-list article{display:grid;grid-template-columns:auto 1fr auto auto;gap:12px;align-items:center;padding:13px 0;border-bottom:1px solid #eff0f4}.doc-icon{width:40px;height:40px;border-radius:13px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary)}.document-list strong{display:block;font-size:12px}.document-list span{display:block;font-size:9px;color:var(--muted)}.document-list time{font-size:9px;color:var(--muted)}.section-head.spaced{margin-top:30px}.faq-list details{border:1px solid var(--line);border-radius:13px;padding:12px 14px;margin-bottom:8px}.faq-list summary{cursor:pointer;font-weight:800;font-size:12px;display:flex;justify-content:space-between}.faq-list summary span{font-size:9px;color:var(--green)}.faq-list p{color:var(--muted);font-size:11px;margin:10px 0 0}.segmented{display:grid;grid-template-columns:1fr 1fr;background:var(--surface-2);padding:4px;border-radius:12px;margin-bottom:18px}.segmented button{border:0;background:none;padding:8px;border-radius:9px;font-size:10px;font-weight:900;color:var(--muted)}.segmented button.active{background:#fff;color:var(--ink);box-shadow:0 3px 10px rgba(30,34,61,.08)}.safety-note{font-size:10px;color:var(--muted);padding:12px;background:var(--amber-soft);border-radius:12px;margin:17px 0 0}.operations-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.operation-panel.full{grid-column:1/-1}.operation-row,.staff-row{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:13px 0;border-bottom:1px solid #eff0f4}.operation-row strong,.staff-row strong{display:block;font-size:12px}.operation-row span,.staff-row span,.staff-row small{display:block;color:var(--muted);font-size:9px}.operation-row em{font-style:normal;font-weight:900;font-size:12px}.operation-row b,.staff-row em{font-size:9px;font-style:normal;color:var(--green)}.staff-row{grid-template-columns:auto 1fr auto}.staff-row>i{width:8px;height:38px;border-radius:5px}.availability-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.availability-grid a{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;border:1px solid var(--line);border-radius:14px;padding:12px}.availability-grid>a>span{width:36px;height:36px;border-radius:12px;display:grid;place-items:center;background:var(--surface-2);font-size:9px;font-weight:900}.availability-grid strong{display:block;font-size:11px}.availability-grid small{font-size:9px;color:var(--muted)}.availability-grid em{font-style:normal;color:var(--green);font-size:9px}.channel-hero{background:linear-gradient(145deg,#1e2135,#2b2f4d);color:#fff;border-radius:24px;padding:28px;display:grid;grid-template-columns:1fr auto;gap:30px;align-items:center;margin-bottom:16px}.channel-hero h2{font-size:25px;margin:15px 0 8px}.channel-hero p{color:#afb4cb;max-width:680px;margin:0}.connection-map{display:flex;align-items:center;gap:10px;padding:15px;border:1px solid #3e4364;border-radius:16px;background:rgba(255,255,255,.04)}.connection-map span{font-size:10px}.connection-map strong{font-size:11px;color:#c8c2ff}.channel-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.channel-cards>article{background:#fff;border:1px solid var(--line);border-radius:20px;padding:18px}.channel-card-head{display:flex;justify-content:space-between;gap:8px;margin:17px 0}.channel-card-head h3{font-size:15px}.channel-card-head p{font-size:9px;color:var(--muted);margin:3px 0}.channel-meta{background:var(--surface-2);padding:10px;border-radius:11px;display:flex;justify-content:space-between}.channel-meta span,.channel-meta strong{font-size:9px}.channel-actions{margin-top:13px}.channel-action-stack{display:grid;gap:8px}.channel-inline-status{min-height:18px;margin:0;font-size:11px;color:var(--muted)}.channel-inline-status.error{color:var(--red)}.channel-inline-status.success{color:#14875d}.embed-panel{margin-top:16px;padding:20px;display:grid;grid-template-columns:1fr minmax(300px,auto) auto;gap:14px;align-items:center}.embed-panel p{font-size:11px;color:var(--muted);margin:5px 0}.embed-panel code{background:#1e2135;color:#d7d9e8;padding:12px;border-radius:12px;font-size:10px;overflow:auto}
/* billing */
.billing-summary{background:linear-gradient(145deg,#242842,#34395f);color:#fff;border-radius:24px;padding:25px;display:grid;grid-template-columns:1fr auto auto auto;gap:25px;align-items:center;margin-bottom:16px}.billing-summary p{color:#b4b9d1;font-size:11px;margin:5px 0}.billing-amount span{font-size:34px;font-weight:900}.billing-amount small,.billing-summary>div:nth-child(3)>small{display:block;color:#aeb4ce;font-size:10px}.due-shell{min-height:100vh;padding:25px 40px;background:radial-gradient(circle at 15% 80%,#d9fff4,transparent 30%),linear-gradient(145deg,#f0edff,#fafbfe)}.due-shell>header{display:flex;justify-content:space-between;align-items:center}.due-shell>main{max-width:1050px;margin:90px auto;display:grid;grid-template-columns:1fr 380px;gap:65px;align-items:center}.due-copy h1{font-size:46px;margin:20px 0}.due-copy>p{color:var(--muted);font-size:16px}.due-invoice{display:grid;margin:30px 0}.due-invoice span,.due-invoice small{color:var(--muted)}.due-invoice strong{font-size:44px}.due-plans{background:#fff;border:1px solid var(--line);border-radius:24px;padding:22px;box-shadow:var(--shadow)}.due-plans h2{margin-bottom:14px}.due-plan{display:flex;justify-content:space-between;gap:12px;padding:14px;border:1px solid var(--line);border-radius:14px;margin-bottom:9px}.due-plan.current{border-color:#aaa1ff;background:#f4f2ff}.due-plan strong{display:block;font-size:12px}.due-plan span{display:block;color:var(--muted);font-size:9px}.due-plan em{font-style:normal;font-weight:900}.checkout-shell{min-height:100vh;display:grid;grid-template-columns:1fr .8fr}.checkout-shell>section{padding:45px clamp(35px,8vw,110px);display:flex;flex-direction:column;justify-content:space-between}.checkout-shell>section>div{max-width:560px;margin:auto 0}.checkout-shell h1{font-size:45px;margin:18px 0}.checkout-shell p{color:var(--muted)}.checkout-line{display:flex;justify-content:space-between;padding:15px 0;border-bottom:1px solid var(--line)}.checkout-line.total{font-size:20px;border-bottom:0}.checkout-shell>aside{display:grid;place-items:center;background:linear-gradient(145deg,#1c2035,#30365b)}.secure-orbit{width:320px;height:320px;border-radius:50%;border:1px solid #50577d;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#fff;box-shadow:0 0 0 35px rgba(255,255,255,.025),0 0 0 70px rgba(255,255,255,.015)}.secure-orbit span,.secure-orbit small{color:#aeb4ce}.secure-orbit strong{margin:8px 0 24px}.secure-orbit i{font-style:normal;background:#fff;color:#20243d;padding:9px 15px;border-radius:10px;font-weight:900}.mock-box{margin:20px 0;padding:16px;background:var(--amber-soft);border-radius:15px}.mock-box p{font-size:11px}.mock-box form{display:flex;gap:8px}.checkout-note{font-size:10px!important;margin-top:16px}
/* admin plans */
.plan-admin-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.plan-admin-card{background:#fff;border:1px solid var(--line);border-radius:22px;padding:22px}.plan-admin-card.featured{border-color:#b8afff;background:linear-gradient(145deg,#fff,#f7f5ff)}.plan-admin-card>div{display:flex;justify-content:space-between}.plan-admin-card>div span,.plan-admin-card>div em{font-size:9px;color:var(--muted);font-style:normal}.plan-admin-card h2{margin:20px 0 4px}.plan-admin-card>strong{font-size:34px}.plan-admin-card p{color:var(--muted);font-size:11px;min-height:52px}.plan-admin-card ul{padding-left:18px;font-size:10px;color:#55596f}
/* public chat */
.public-chat{width:min(100%,430px);height:680px;margin:30px auto;background:#fff;border:1px solid var(--line);border-radius:24px;display:grid;grid-template-rows:auto 1fr auto;overflow:hidden;box-shadow:var(--shadow)}.public-chat>header{display:flex;align-items:center;gap:10px;padding:14px;border-bottom:1px solid var(--line)}.public-chat>header strong{display:block}.public-chat>header small{display:block;color:var(--muted);font-size:9px}.public-chat>header small i{display:inline-block;width:7px;height:7px;background:var(--green);border-radius:50%}.public-chat-messages{padding:16px;overflow:auto;background:#fafafe}.public-chat form{padding:12px;border-top:1px solid var(--line);display:flex;gap:8px;align-items:end}.public-chat textarea{resize:none}
@media(max-width:1100px){.app-shell{grid-template-columns:215px 1fr}.pulse-grid{grid-template-columns:repeat(2,1fr)}.customer-grid{grid-template-columns:repeat(3,1fr)}.channel-cards{grid-template-columns:repeat(2,1fr)}.inbox-shell{grid-template-columns:270px 1fr}.context-rail{display:none}.pricing-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:800px){.app-shell-body{overflow:auto}.app-shell{display:block}.sidebar{position:fixed;left:-270px;z-index:100;width:250px;transition:.25s}.app-shell.sidebar-open .sidebar{left:0}.main-stage{height:auto;min-height:100vh}.mobile-menu{display:block;border:0;background:var(--surface);width:38px;height:38px;border-radius:11px}.topbar{padding:15px}.page-content{padding:5px 15px 30px}.top-actions{display:none}.workspace-grid,.lower-grid,.knowledge-layout,.operations-grid,.detail-columns{grid-template-columns:1fr}.pulse-grid,.pulse-grid.compact{grid-template-columns:1fr 1fr}.customer-grid{grid-template-columns:1fr 1fr}.inbox-shell{height:calc(100vh - 110px);grid-template-columns:1fr}.thread-list{display:none}.conversation-canvas{display:grid}.channel-hero{grid-template-columns:1fr}.connection-map{display:none}.embed-panel{grid-template-columns:1fr}.operation-panel.full{grid-column:auto}.availability-grid{grid-template-columns:1fr 1fr}.hero,.pricing-preview,.due-shell>main,.checkout-shell,.auth-layout{grid-template-columns:1fr}.hero{padding-top:45px}.hero-copy h1{font-size:44px}.hero-visual{min-height:400px}.feature-band{grid-template-columns:1fr}.pricing-grid{grid-template-columns:1fr}.auth-story{min-height:450px}.checkout-shell>aside{display:none}.pricing-preview{margin-left:20px;margin-right:20px}.due-shell>main{margin-top:60px}.plan-admin-grid{grid-template-columns:1fr 1fr}.billing-summary{grid-template-columns:1fr 1fr}.table-card{overflow:auto}}
@media(max-width:520px){.public-nav{padding:18px}.public-nav>div>a:not(.button){display:none}.hero{padding:35px 18px 70px}.hero-copy h1{font-size:37px}.feature-band{padding:0 18px}.pricing-preview{padding:28px}.pulse-grid,.pulse-grid.compact,.customer-grid,.channel-cards,.plan-admin-grid,.availability-grid{grid-template-columns:1fr}.topbar h1{font-size:22px}.form-grid{grid-template-columns:1fr}.field.wide{grid-column:auto}.appointment-day{grid-template-columns:1fr}.appointment-day>header{flex-direction:row;gap:8px;align-items:center}.appointment-object{grid-template-columns:65px 5px 1fr}.appointment-object em{display:none}.profile-hero{grid-template-columns:auto 1fr}.profile-hero aside{grid-column:1/-1;text-align:left}.lead-radar{grid-template-columns:1fr}.auth-story h1,.due-copy h1,.checkout-shell h1{font-size:36px}.auth-form,.auth-story,.checkout-shell>section{padding:28px 22px}.billing-summary{grid-template-columns:1fr}.mock-box form{display:grid}}
.booking-public-shell{min-height:100vh;padding:30px;display:grid;place-items:center;background:radial-gradient(circle at 80% 10%,#ded8ff,transparent 30%),linear-gradient(145deg,#f7f8fc,#eef8f5)}.booking-public-card{width:min(100%,620px);background:#fff;border:1px solid var(--line);border-radius:26px;box-shadow:var(--shadow);overflow:hidden}.booking-public-card>header{display:flex;gap:11px;align-items:center;padding:18px 22px;border-bottom:1px solid var(--line)}.booking-public-card>header strong{display:block}.booking-public-card>header small{color:var(--muted);font-size:10px}.booking-form,.booking-result{padding:25px}.slot-picker{margin:22px 0;display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.slot-picker>.eyebrow{grid-column:1/-1}.slot-picker label{cursor:pointer}.slot-picker input{position:absolute;opacity:0}.slot-picker label>span{display:block;border:1px solid var(--line);border-radius:13px;padding:11px}.slot-picker input:checked+span{border-color:#9b90ff;background:var(--primary-soft)}.slot-picker strong,.slot-picker small{display:block}.slot-picker small{color:var(--muted);font-size:9px}.booking-customer{margin-top:18px}.booking-error{background:var(--red-soft);color:var(--red);padding:10px;border-radius:10px;font-size:11px}.booking-result{text-align:center;padding:55px 30px}.booking-result h1{margin:18px 0 10px}.booking-result p{color:var(--muted);margin-bottom:25px}@media(max-width:520px){.slot-picker{grid-template-columns:1fr}.booking-public-shell{padding:14px}}

.plan-switch{background:#fff;border:1px solid var(--line);border-radius:22px;padding:20px;margin-bottom:16px}.mini-plans.light{grid-template-columns:repeat(3,1fr);display:grid;gap:10px}.mini-plans.light a{color:var(--ink);background:var(--surface-2);border:1px solid var(--line)}.mini-plans.light a.current{border-color:#a99fff;background:var(--primary-soft)}@media(max-width:800px){.mini-plans.light{grid-template-columns:1fr}}
.segmented-four{grid-template-columns:repeat(4,1fr)}.knowledge-batches{display:grid;gap:12px}.knowledge-batch{border:1px solid var(--line);border-radius:18px;padding:16px;background:linear-gradient(180deg,#fff,#fafbff)}.knowledge-batch.highlighted{border-color:#aa9fff;box-shadow:0 12px 30px rgba(103,88,232,.12)}.knowledge-batch header{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.knowledge-batch header strong{display:block;font-size:13px}.knowledge-batch header span,.knowledge-batch-metrics time,.knowledge-batch-metrics span{font-size:10px;color:var(--muted)}.knowledge-batch-metrics{display:flex;justify-content:space-between;gap:12px;padding:10px 0 4px}.knowledge-batch-sources{display:grid;gap:8px;margin-top:10px}.batch-source-row{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:11px 0;border-top:1px solid #eff0f4}.batch-source-row:first-child{border-top:0}.batch-source-row strong{display:block;font-size:12px}.batch-source-row span{display:block;font-size:10px;color:var(--muted)}.batch-source-status{display:grid;justify-items:end;gap:5px}.batch-source-status small{font-size:10px;color:var(--muted);text-transform:capitalize}.batch-source-placeholder{width:74px}.knowledge-rejections{margin-top:10px;padding:11px 12px;border-radius:14px;background:#fff7e9;border:1px solid #ffe0ab}.knowledge-rejections p{margin:0 0 7px;font-size:11px;color:#7a6228}.knowledge-rejections p:last-child{margin-bottom:0}.knowledge-queue-status{padding:14px 16px;border:1px dashed var(--line);border-radius:16px;background:#fbfcff}.knowledge-queue-status p{margin:0 0 8px;font-size:11px;color:var(--muted)}.knowledge-queue-status p:last-child{margin-bottom:0}.knowledge-dropzone{position:relative;display:grid;gap:6px;place-items:center;padding:24px 16px;border:1.5px dashed #b9bce0;border-radius:18px;background:linear-gradient(180deg,#fcfcff,#f4f6ff);text-align:center;transition:.2s ease}.knowledge-dropzone.dragging{border-color:#8072f0;background:#efedff}.knowledge-dropzone strong{font-size:14px}.knowledge-dropzone span{font-size:11px;color:var(--muted)}.js-ready .knowledge-dropzone input[type=file]{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;opacity:0;pointer-events:none}.knowledge-selected-files{display:grid;gap:8px;margin-top:10px}.knowledge-selected-file{display:grid;grid-template-columns:1fr auto;gap:10px;align-items:center;padding:11px 12px;border:1px solid var(--line);border-radius:14px;background:#fbfcff}.knowledge-selected-file strong{display:block;font-size:12px}.knowledge-selected-file span{display:block;font-size:10px;color:var(--muted)}.knowledge-upload-summary{display:grid;gap:8px;margin:12px 0}.knowledge-upload-summary span,.knowledge-upload-status{font-size:11px;color:var(--muted)}.knowledge-upload-summary progress{width:100%;height:10px;border-radius:999px;overflow:hidden}.knowledge-upload-summary progress::-webkit-progress-bar{background:#eceef8}.knowledge-upload-summary progress::-webkit-progress-value{background:linear-gradient(90deg,var(--primary),var(--primary-2))}.knowledge-upload-summary progress::-moz-progress-bar{background:linear-gradient(90deg,var(--primary),var(--primary-2))}@media(max-width:800px){.segmented-four{grid-template-columns:repeat(2,1fr)}.batch-source-row{grid-template-columns:1fr}.batch-source-status{justify-items:start}.knowledge-batch header,.knowledge-batch-metrics{display:grid;gap:8px}}
.knowledge-batch-actions{display:grid;justify-items:end;gap:8px}
.staff-form-shell{max-width:1040px}.staff-form-card{display:grid;gap:20px;background:#fff;border:1px solid var(--line);border-radius:26px;padding:28px;box-shadow:var(--shadow-sm)}.staff-form-section{display:grid;gap:16px}.staff-service-picker{display:grid;gap:14px;padding:18px;border:1px solid var(--line);border-radius:20px;background:linear-gradient(180deg,#fdfdff,#f7f8ff)}.staff-service-toolbar{display:grid;gap:10px}.staff-service-toolbar p{margin:0;font-size:11px;color:var(--muted)}.staff-selected-chips{display:flex;flex-wrap:wrap;gap:8px;min-height:24px}.staff-selected-chip{display:inline-flex;align-items:center;gap:8px;border:1px solid #cdc7ff;background:var(--primary-soft);color:var(--primary);border-radius:999px;padding:8px 12px;font-weight:800;box-shadow:none}.staff-selected-chip strong{font-size:11px}.staff-selected-empty{margin:0;font-size:11px;color:var(--muted)}.staff-service-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.staff-service-option{position:relative;display:flex;align-items:center;gap:10px;padding:12px 14px;border:1px solid var(--line);border-radius:16px;background:#fff;transition:.2s ease;cursor:pointer}.staff-service-option input{margin:0}.staff-service-option.selected{border-color:#9d91ff;background:#f4f1ff;box-shadow:0 10px 24px rgba(103,88,232,.08)}.staff-service-option span{font-weight:700}.staff-service-option[hidden]{display:none!important}
.availability-form-shell{max-width:920px}.availability-form-card{display:grid;gap:20px;background:#fff;border:1px solid var(--line);border-radius:26px;padding:28px;box-shadow:var(--shadow-sm)}.weekday-card-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.weekday-card{position:relative;display:grid;place-items:center;min-height:58px;border:1px solid var(--line);border-radius:16px;background:#fff;cursor:pointer;transition:.2s ease}.weekday-card input,.staff-service-option input{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.weekday-card span{font-size:13px;font-weight:900;color:#41455b}.weekday-card:has(input:checked){border-color:#9d91ff;background:#f4f1ff;box-shadow:0 10px 24px rgba(103,88,232,.08)}.weekday-card:has(input:focus),.staff-service-option:has(input:focus){border-color:#a9a0ff;box-shadow:0 0 0 4px #f0eeff}.field-help{display:block;color:var(--muted);font-size:11px}.staff-service-toolbar input{width:100%;border:1px solid var(--line);background:#fbfcff;border-radius:13px;padding:12px 13px;color:var(--ink);outline:none;transition:.2s}.staff-service-toolbar input:focus{border-color:#a9a0ff;box-shadow:0 0 0 4px #f0eeff}.staff-service-option{min-height:60px;padding:13px 15px}.staff-service-check{width:24px;height:24px;border-radius:9px;display:grid;place-items:center;background:var(--surface-2);color:transparent;font-size:12px;font-weight:900;flex:0 0 auto}.staff-service-option.selected .staff-service-check{background:var(--primary);color:#fff}.staff-service-name{min-width:0;font-weight:900;color:#2b2f45}.staff-service-option:hover,.weekday-card:hover{border-color:#c8c2ff;background:#fbfaff}@media(max-width:800px){.weekday-card-grid,.staff-service-options{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:520px){.availability-form-card,.staff-form-card{padding:20px}.weekday-card-grid,.staff-service-options{grid-template-columns:1fr}}
.status-dot.queue_failed,.status-dot.rejected{background:var(--red-soft);color:var(--red)}.status-dot.retrying,.status-dot.review_required,.status-dot.partially_completed,.status-dot.partially_processed,.status-dot.uploaded,.status-dot.queued{background:var(--amber-soft);color:#a26b1e}

/* Guided business knowledge setup */
.knowledge-v2{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:22px;align-items:start}.knowledge-v2-main{min-width:0}.knowledge-ready-hero{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:18px;align-items:center;padding:24px 26px;border-radius:24px;color:#fff;background:linear-gradient(135deg,#28234f,#5b4fd0 70%,#7669ef);box-shadow:0 20px 55px rgba(65,52,157,.2)}.knowledge-ready-hero.complete{background:linear-gradient(135deg,#173d38,#22725f 70%,#3b9b7c)}.knowledge-ready-hero.waiting{background:linear-gradient(135deg,#28234f,#413a78)}.knowledge-ready-hero h2{font-size:24px;margin:5px 0 7px}.knowledge-ready-hero p{max-width:680px;color:#e0ddff;margin:0;font-size:12px;line-height:1.65}.knowledge-ready-hero.complete p{color:#d5f4ea}.knowledge-ready-hero .eyebrow{color:#c8c2ff}.knowledge-ready-icon{width:54px;height:54px;border-radius:18px;display:grid;place-items:center;background:rgba(255,255,255,.14);font-size:24px;font-weight:900;border:1px solid rgba(255,255,255,.18)}.knowledge-found-summary{display:flex;gap:9px;flex-wrap:wrap;margin-top:13px}.knowledge-found-summary span{padding:8px 11px;border:1px solid rgba(255,255,255,.15);border-radius:11px;background:rgba(255,255,255,.08);font-size:10px}.knowledge-found-summary strong{font-size:13px}.knowledge-section-head{display:flex;justify-content:space-between;gap:15px;align-items:end;margin:28px 2px 13px}.knowledge-section-head h2{font-size:20px;margin:3px 0 0}.knowledge-section-note{font-size:10px;color:var(--muted)}.knowledge-batch-v2{padding:18px 20px;background:linear-gradient(180deg,#fff,#fbfbff)}.knowledge-batch-v2 header{align-items:center}.knowledge-live-progress{height:8px;margin:15px 0 9px;border-radius:999px;background:#eceaf8;overflow:hidden}.knowledge-live-progress i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--primary),#9d90ff);transition:width .35s ease}.knowledge-friendly-status{margin:0;color:var(--muted);font-size:11px}.knowledge-batch-result{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:14px 0 4px;font-size:11px}.knowledge-batch-result strong{font-size:15px}.knowledge-file-details{margin-top:10px;border-top:1px solid var(--line);padding-top:11px}.knowledge-file-details>summary{cursor:pointer;color:var(--muted);font-weight:800;font-size:10px}.knowledge-file-details .batch-source-row{grid-template-columns:1fr auto}.knowledge-empty-v2{display:grid;justify-items:center;text-align:center;padding:38px;border:1px dashed #c9c5e5;border-radius:20px;background:linear-gradient(180deg,#fff,#fafaff)}.knowledge-empty-v2>span{width:46px;height:46px;border-radius:15px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-size:22px}.knowledge-empty-v2 strong{margin:12px 0 4px}.knowledge-empty-v2 p{color:var(--muted);font-size:11px;margin:0}.knowledge-approved-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:11px}.knowledge-approved-grid article{padding:17px;border:1px solid var(--line);border-radius:18px;background:linear-gradient(180deg,#fff,#fbfbff)}.knowledge-approved-grid span,.knowledge-approved-grid small{display:block;color:var(--muted);font-size:9px}.knowledge-approved-grid strong{display:block;font-size:27px;margin:7px 0 4px}.knowledge-manage-details{margin-top:22px;border:1px solid var(--line);border-radius:18px;background:#fff}.knowledge-manage-details>summary{padding:16px 18px;cursor:pointer;font-weight:900;font-size:11px}.knowledge-manage-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px;padding:0 18px 18px;border-top:1px solid var(--line)}.knowledge-manage-grid section{padding-top:18px}.knowledge-manage-grid h3{margin:0 0 11px}.muted-copy{color:var(--muted);font-size:11px;line-height:1.6}.knowledge-compose-v2{position:sticky;top:16px}.upload-intro{display:flex;gap:12px;align-items:center;margin-bottom:18px}.upload-intro strong{display:block}.upload-intro p{margin:3px 0 0;color:var(--muted);font-size:10px}.upload-orb{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;background:linear-gradient(145deg,var(--primary),#9286ff);color:#fff;font-size:19px}.dropzone-mark{width:34px!important;height:34px;display:grid!important;place-items:center;border-radius:12px;background:var(--primary-soft);color:var(--primary)!important;font-size:20px!important}.knowledge-privacy-note{margin-top:15px;padding:14px;border-radius:15px;background:var(--primary-soft);color:#4d448a}.knowledge-privacy-note strong{font-size:11px}.knowledge-privacy-note p{font-size:10px;line-height:1.55;margin:4px 0 0}.review-pending-pill{padding:9px 13px;border-radius:999px;background:var(--primary-soft);color:var(--primary);font-size:10px;font-weight:900}.knowledge-review-shell{max-width:1220px;margin:0 auto}.review-progress-card{display:grid;grid-template-columns:1fr 230px;gap:24px;align-items:center;padding:18px 20px;border:1px solid var(--line);border-radius:19px;background:#fff}.review-progress-card strong,.review-progress-card span{display:block}.review-progress-card span{margin-top:4px;color:var(--muted);font-size:10px}.review-progress-track{height:8px;border-radius:999px;background:#eceaf8;overflow:hidden}.review-progress-track i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--primary),#9d90ff);transition:width .25s ease}.review-step-tabs{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:14px 0}.review-step-tabs button{display:grid;grid-template-columns:auto 1fr auto;gap:9px;align-items:center;text-align:left;border:1px solid var(--line);border-radius:16px;background:#fff;padding:12px 14px;color:var(--ink);cursor:pointer}.review-step-tabs button>span{width:25px;height:25px;display:grid;place-items:center;border-radius:9px;background:var(--surface-2);font-size:10px;font-weight:900}.review-step-tabs button strong{font-size:10px}.review-step-tabs button em{font-size:9px;color:var(--muted);font-style:normal}.review-step-tabs button.active{border-color:#aaa0ff;background:linear-gradient(180deg,#fff,#f5f2ff);box-shadow:0 10px 26px rgba(81,69,173,.1)}.review-step-tabs button.active>span{background:var(--primary);color:#fff}.review-stage{padding:25px;border:1px solid var(--line);border-radius:24px;background:#fff;box-shadow:var(--shadow-sm)}.review-stage-head{display:flex;justify-content:space-between;gap:20px;align-items:start;padding-bottom:18px;border-bottom:1px solid var(--line)}.review-stage-head h2{font-size:22px;margin:4px 0 6px}.review-stage-head p{margin:0;color:var(--muted);font-size:11px}.review-select-all{display:flex;align-items:center;gap:7px;padding:10px 12px;border:1px solid var(--line);border-radius:12px;font-size:10px;font-weight:900}.review-card-list{display:grid;gap:12px;margin-top:17px}.review-entity-card{display:grid;grid-template-columns:auto 1fr;gap:14px;padding:17px;border:1px solid var(--line);border-radius:19px;background:linear-gradient(180deg,#fff,#fbfbff)}.review-card-check{position:relative}.review-card-check input{position:absolute;opacity:0}.review-card-check span{width:28px;height:28px;display:grid;place-items:center;border:1px solid var(--line);border-radius:10px;background:#fff;color:transparent;font-weight:900}.review-card-check input:checked+span{background:var(--primary);border-color:var(--primary);color:#fff}.review-entity-fields{display:grid;grid-template-columns:1fr 180px;gap:12px;min-width:0}.review-entity-fields .field{margin:0}.review-entity-fields .wide{grid-column:1/-1}.review-source-note{grid-column:1/-1;font-size:9px;color:var(--muted)}.review-stage-actions{display:flex;justify-content:space-between;gap:12px;margin-top:20px;padding-top:18px;border-top:1px solid var(--line)}.review-hours-card{margin-top:17px;border:1px solid var(--line);border-radius:20px;overflow:hidden}.review-hours-card>header{display:flex;gap:12px;align-items:center;padding:16px 18px;background:linear-gradient(135deg,#f8f7ff,#f1efff)}.review-hours-card>header strong,.review-hours-card>header small{display:block}.review-hours-card>header small{margin-top:3px;color:var(--muted);font-size:9px}.review-hours-grid{padding:0 18px}.review-hours-row{display:grid;grid-template-columns:1fr 170px 170px 90px;gap:13px;align-items:end;padding:13px 0;border-bottom:1px solid var(--line)}.review-hours-row:last-child{border-bottom:0}.review-hours-row>strong{align-self:center}.review-hours-row label{font-size:9px;color:var(--muted)}.review-hours-row input[type=time]{display:block;width:100%;margin-top:5px;border:1px solid var(--line);border-radius:11px;padding:9px;background:#fff}.review-hours-row .closed-toggle{align-self:center;color:var(--ink);font-weight:800}.review-consent-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:18px}.review-consent-grid>label{display:grid;grid-template-columns:auto auto 1fr;gap:12px;align-items:start;padding:20px;border:1px solid var(--line);border-radius:20px;background:linear-gradient(180deg,#fff,#fafaff);cursor:pointer}.review-consent-grid input{margin-top:12px}.consent-icon{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-size:18px;font-weight:900}.review-consent-grid strong{font-size:12px}.review-consent-grid p{margin:5px 0 0;color:var(--muted);font-size:10px;line-height:1.55}.review-confirm-note{display:flex;gap:8px;align-items:center;margin-top:15px;padding:13px 15px;border-radius:14px;background:var(--green-soft);color:#24745c;font-size:10px}.knowledge-complete-shell{max-width:760px;margin:34px auto;text-align:center;padding:40px;border:1px solid var(--line);border-radius:28px;background:linear-gradient(180deg,#fff,#fafaff);box-shadow:var(--shadow)}.knowledge-complete-mark{width:68px;height:68px;margin:0 auto 16px;border-radius:22px;display:grid;place-items:center;background:linear-gradient(145deg,#2c9b77,#64c7a4);color:#fff;font-size:30px;font-weight:900;box-shadow:0 16px 35px rgba(44,155,119,.22)}.knowledge-complete-shell h2{font-size:27px;margin:8px 0}.knowledge-complete-shell>p{color:var(--muted);max-width:560px;margin:0 auto;line-height:1.65}.knowledge-complete-results{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:24px 0}.knowledge-complete-results article{padding:17px;border:1px solid var(--line);border-radius:17px;background:#fff}.knowledge-complete-results strong,.knowledge-complete-results span{display:block}.knowledge-complete-results strong{font-size:28px}.knowledge-complete-results span{font-size:9px;color:var(--muted)}
@media(max-width:1100px){.knowledge-v2{grid-template-columns:1fr}.knowledge-compose-v2{position:static}.knowledge-approved-grid{grid-template-columns:repeat(2,1fr)}.review-hours-row{grid-template-columns:1fr 140px 140px 80px}}
@media(max-width:800px){.knowledge-ready-hero{grid-template-columns:auto 1fr}.knowledge-ready-hero>.button{grid-column:1/-1}.review-step-tabs{grid-template-columns:1fr 1fr}.review-progress-card{grid-template-columns:1fr}.review-entity-fields{grid-template-columns:1fr}.review-entity-fields .wide,.review-source-note{grid-column:auto}.review-hours-row{grid-template-columns:1fr 1fr}.review-hours-row>strong{grid-column:1/-1}.review-consent-grid,.knowledge-manage-grid{grid-template-columns:1fr}}
@media(max-width:520px){.knowledge-ready-hero{grid-template-columns:1fr;padding:21px}.knowledge-approved-grid,.review-step-tabs,.knowledge-complete-results{grid-template-columns:1fr}.review-stage{padding:18px}.review-stage-head{display:grid}.review-hours-row{grid-template-columns:1fr}.review-hours-row>strong{grid-column:auto}.review-stage-actions{display:grid}.review-stage-actions .button{width:100%}.review-confirm-note{display:grid}}
.brain-hero{display:grid;grid-template-columns:1fr auto;gap:24px;align-items:center;padding:24px;border-radius:20px;background:linear-gradient(135deg,#221f3f,#3b3474);color:#fff;margin-bottom:14px}.brain-hero h2{font-size:24px;margin:6px 0}.brain-hero p{max-width:680px;color:#cbc8e8;font-size:12px;margin:0}.brain-hero.review_required,.brain-hero.not_configured{background:linear-gradient(135deg,#3a2521,#704135)}.brain-score{display:grid;justify-items:end;min-width:145px}.brain-score>strong{font-size:38px}.brain-score>span{font-size:10px;color:#cbc8e8;margin-bottom:9px}.brain-dimensions{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin-bottom:16px}.brain-dimensions article{display:grid;grid-template-columns:auto 1fr;gap:8px;align-items:center;padding:11px;border:1px solid var(--line);border-radius:13px;background:#fff}.brain-dimensions article>span{width:24px;height:24px;display:grid;place-items:center;border-radius:50%;font-weight:900}.brain-dimensions .complete>span{background:var(--green-soft);color:#14875d}.brain-dimensions .missing>span{background:var(--amber-soft);color:#9a6314}.brain-dimensions strong,.brain-dimensions small{display:block}.brain-dimensions strong{font-size:10px}.brain-dimensions small{font-size:8px;color:var(--muted)}.brain-actions{border:1px solid var(--line);border-radius:18px;padding:16px;margin-bottom:14px}.brain-actions>.section-head{margin-bottom:6px}.brain-actions>.section-head>em{font-size:10px;color:var(--muted)}.brain-actions>article{display:grid;grid-template-columns:8px 1fr;gap:10px;padding:10px 0;border-top:1px solid #eff0f4}.brain-actions>article>span{width:8px;height:8px;border-radius:50%;background:#d28a23;margin-top:5px}.brain-actions>article.critical>span{background:var(--red)}.brain-actions>article.done>span{background:var(--green)}.brain-actions strong{font-size:11px}.brain-actions p{font-size:10px;color:var(--muted);margin:2px 0}.brain-stats{display:grid;grid-template-columns:repeat(5,1fr);gap:8px}.brain-stats span{padding:10px;background:var(--surface-2);border-radius:11px;font-size:9px;color:var(--muted)}.brain-stats strong{display:block;font-size:18px;color:var(--ink)}@media(max-width:800px){.brain-hero{grid-template-columns:1fr}.brain-score{justify-items:start}.brain-dimensions,.brain-stats{grid-template-columns:1fr 1fr}}@media(max-width:520px){.brain-dimensions,.brain-stats{grid-template-columns:1fr}}

/* interaction room refinements */
.inbox-shell{height:calc(100vh - 158px)}.inbox-shell,.thread-list,.conversation-canvas,.context-rail{min-height:0}.conversation-canvas{grid-template-rows:auto auto minmax(0,1fr) auto;overflow:hidden}.message-stage{min-height:0;overflow-y:auto;scrollbar-gutter:stable;padding-bottom:18px}.message-stage::-webkit-scrollbar,.composer textarea::-webkit-scrollbar,.threads::-webkit-scrollbar,.context-rail::-webkit-scrollbar{width:10px}.message-stage::-webkit-scrollbar-thumb,.composer textarea::-webkit-scrollbar-thumb,.threads::-webkit-scrollbar-thumb,.context-rail::-webkit-scrollbar-thumb{background:#c8c4df;border:3px solid transparent;border-radius:999px;background-clip:content-box}.message-stage::-webkit-scrollbar-track,.composer textarea::-webkit-scrollbar-track,.threads::-webkit-scrollbar-track,.context-rail::-webkit-scrollbar-track{background:transparent}.composer{position:relative;z-index:1;background:#fff;box-shadow:0 -14px 34px rgba(39,43,79,.05)}.composer textarea{min-height:64px;max-height:150px;overflow-y:auto;resize:vertical}.agent-manager{position:relative}.agent-manager>summary{list-style:none}.agent-manager>summary::-webkit-details-marker{display:none}.agent-popover{position:absolute;top:calc(100% + 12px);right:0;z-index:40;width:min(540px,calc(100vw - 340px));max-height:calc(100vh - 125px);overflow:auto;background:#fff;border:1px solid rgba(229,231,240,.9);border-radius:20px;padding:18px;box-shadow:0 24px 70px rgba(30,34,61,.18)}.agent-popover-head{padding:3px 4px 14px;border-bottom:1px solid var(--line);margin-bottom:15px}.agent-popover-head h3{font-size:18px;letter-spacing:0;margin:0 0 4px}.agent-popover-head p{margin:0;color:var(--muted);font-size:12px}.agent-access-form{display:grid;gap:2px;padding-bottom:15px;border-bottom:1px solid var(--line)}.agent-access-form .field{margin-bottom:12px}.agent-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.agent-list{display:grid;gap:10px;padding-top:15px}.agent-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:10px;align-items:center;padding:11px;border:1px solid var(--line);border-radius:16px;background:linear-gradient(180deg,#fff,#fbfbff)}.agent-row strong{display:block;font-size:12px}.agent-row small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:10px}.agent-row .button{box-shadow:none}.agent-row .status-dot.suspended{background:var(--red-soft);color:var(--red)}
@media(max-width:1100px){.inbox-shell{height:calc(100vh - 148px)}.agent-popover{width:min(520px,calc(100vw - 280px))}}
@media(max-width:800px){.inbox-shell{height:calc(100dvh - 115px)}.conversation-canvas{grid-template-rows:auto auto minmax(0,1fr) auto}.agent-popover{position:fixed;left:15px;right:15px;top:78px;width:auto;max-height:calc(100dvh - 95px)}.agent-form-grid,.agent-row{grid-template-columns:1fr}.agent-row{justify-items:start}}

/* operations management refinements */
.icon-button.danger{background:var(--red-soft);border-color:#ffd3d9;color:var(--red)}.operation-row.manageable{grid-template-columns:minmax(0,1fr) auto auto auto}.staff-row.manageable{grid-template-columns:auto minmax(0,1fr) auto auto}.operation-row.manageable>a,.staff-row.manageable>a{min-width:0}.operation-row form,.staff-row form{margin:0}.operation-row .icon-button,.staff-row .icon-button{width:32px;height:32px;border-radius:10px}.staff-hours-panel{background:linear-gradient(180deg,#fff,#fafaff)}.availability-staff-groups{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.availability-staff-group{display:grid;gap:13px;border:1px solid #e2def8;border-radius:20px;padding:16px;background:#fff;box-shadow:0 12px 30px rgba(39,43,79,.06)}.availability-staff-group header{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.staff-hours-person{display:grid;grid-template-columns:auto minmax(0,1fr);gap:11px;align-items:center;min-width:0}.staff-hours-avatar{width:42px;height:42px;border-radius:14px;display:grid;place-items:center;color:#fff;font-weight:900;box-shadow:0 10px 22px rgba(39,43,79,.12)}.staff-hours-person strong,.staff-hours-summary strong{display:block;font-size:13px}.staff-hours-person span,.staff-hours-summary span{display:block;color:var(--muted);font-size:10px}.staff-hours-actions{display:flex;gap:8px;align-items:center;flex:0 0 auto}.staff-hours-actions .button{box-shadow:none}.staff-hours-meta{display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.staff-hours-meta span{padding:10px 11px;border-radius:13px;background:linear-gradient(180deg,#f8f7ff,#f1efff);color:var(--muted);font-size:10px}.staff-hours-meta strong{font-size:16px;color:var(--primary)}.availability-window-list{display:grid;gap:8px}.availability-window{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:10px;align-items:center;padding:11px 12px;border:1px solid #ebe9f7;border-radius:14px;background:#fbfcff}.availability-window span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px;font-weight:900;color:#41455b}.availability-window strong{font-size:11px}.availability-window em{font-style:normal;font-size:9px;font-weight:900;color:var(--green);padding:5px 8px;border-radius:999px;background:var(--green-soft)}.availability-window.paused em{color:var(--red);background:var(--red-soft)}.staff-availability-editor{display:grid;gap:12px;padding:18px;border:1px solid var(--line);border-radius:20px;background:linear-gradient(180deg,#fdfdff,#f7f8ff)}.staff-hours-summary{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:12px}.staff-hours-summary>div{padding:12px 14px;border:1px solid var(--line);border-radius:15px;background:#fff}.hours-empty{grid-column:1/-1;border:1px dashed #c9c5e5;border-radius:20px;background:linear-gradient(180deg,#fff,#fafaff)}
.staff-hours-person .staff-hours-avatar{display:grid;place-items:center;color:#fff;font-size:17px;font-weight:900;line-height:1;text-transform:uppercase;box-shadow:inset 0 0 0 1px rgba(255,255,255,.24),0 10px 22px rgba(39,43,79,.14)}
@media(max-width:800px){.availability-staff-groups,.staff-hours-summary{grid-template-columns:1fr}.operation-row.manageable,.staff-row.manageable{grid-template-columns:1fr auto}.staff-row.manageable>i{grid-row:1 / span 2}.operation-row.manageable>a,.staff-row.manageable>a{grid-column:1/-1}.operation-row.manageable form,.staff-row.manageable form{justify-self:start}.availability-staff-group header,.staff-hours-actions{display:grid;justify-items:start}.availability-window{grid-template-columns:1fr}.availability-window span{white-space:normal}}
.operation-review-banner{display:flex;justify-content:space-between;gap:20px;align-items:center;background:linear-gradient(135deg,#27234c,#5d52cc);color:#fff;border:0!important}.operation-review-banner h2{margin:5px 0 7px}.operation-review-banner p{color:#dedaff!important;max-width:760px;margin:0!important}.operation-review-banner .eyebrow{color:#c9c3ff}@media(max-width:800px){.operation-review-banner{display:grid}}

/* service editor */
.service-form-shell{max-width:1220px;padding-bottom:28px}.service-handoff{margin-bottom:14px}.service-editor{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(330px,.95fr);gap:16px;align-items:start;padding-bottom:110px}.service-main-panel,.service-offers-panel{background:#fff;border:1px solid var(--line);border-radius:22px;padding:22px;box-shadow:var(--shadow-sm)}.service-duration-box{display:grid;gap:14px;margin:5px 0 18px;padding:18px;border:1px solid #e2def8;border-radius:18px;background:linear-gradient(180deg,#fff,#f8f7ff)}.service-duration-box strong{display:block;font-size:20px;letter-spacing:0}.service-switch-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin:0 0 18px}.service-switch-grid label{display:flex;align-items:center;gap:9px;padding:10px 11px;border:1px solid var(--line);border-radius:13px;background:#fbfcff;font-size:12px;font-weight:900;color:#41455b}.service-switch-grid input{width:17px;height:17px}.service-offers-panel{position:sticky;top:100px;display:flex;flex-direction:column;max-height:610px;min-height:180px;overflow:hidden}.service-offers-panel>.section-head{flex:0 0 auto}.offer-list{display:grid;gap:12px;overflow-y:auto;padding-right:5px;min-height:0;flex:1 1 auto}.offer-list::-webkit-scrollbar{width:10px}.offer-list::-webkit-scrollbar-thumb{background:#c8c4df;border:3px solid transparent;border-radius:999px;background-clip:content-box}.offer-list::-webkit-scrollbar-track{background:transparent}.offer-card{display:grid;gap:1px;padding:16px;border:1px solid #e8e7f2;border-radius:18px;background:linear-gradient(180deg,#fff,#fbfbff)}.offer-card .field{margin-bottom:11px}.offer-card-summary{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center}.offer-toggle-button{min-width:0;display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;align-items:center;text-align:left;border:0;background:transparent;color:var(--ink);padding:0}.offer-summary-copy{min-width:0;display:block}.offer-summary-copy strong,.offer-summary-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.offer-summary-copy strong{font-size:13px}.offer-summary-copy small{color:var(--muted);font-size:10px}.offer-status-label{display:inline-flex;width:max-content;align-items:center;padding:5px 8px;border-radius:999px;background:var(--green-soft);color:#14875d;font-size:9px;font-weight:900}.offer-status-label.upcoming{background:var(--amber-soft);color:#9c681c}.offer-status-label.expired{background:var(--red-soft);color:var(--red)}.offer-status-expanded{margin-bottom:11px}.offer-card[data-existing="1"] .offer-status-expanded{display:none}.offer-card.is-collapsed .offer-card-body{display:none}.offer-card:not(.is-collapsed) .offer-delete-button{display:none}.offer-card:not([data-existing="1"]) .offer-card-summary{display:none}.offer-date-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.offer-delete-field{display:none}.offer-card.is-removed{display:none}.service-actions{grid-column:1/-1;position:sticky;bottom:16px;z-index:80;background:rgba(255,255,255,.96);backdrop-filter:blur(14px);border:1px solid var(--line);border-radius:18px;padding:14px 16px;box-shadow:0 18px 48px rgba(39,43,79,.16);margin-top:24px}.service-actions .button:disabled{opacity:.45;cursor:not-allowed;transform:none;box-shadow:none}@media(max-width:980px){.service-editor{grid-template-columns:1fr}.service-offers-panel{position:static;max-height:600px}.service-actions{bottom:12px}}@media(max-width:560px){.service-main-panel,.service-offers-panel{padding:18px}.service-switch-grid,.offer-date-grid{grid-template-columns:1fr}.service-actions{display:grid}.service-actions .button{width:100%}.offer-toggle-button{grid-template-columns:1fr}.offer-status-label{margin-bottom:3px}}
.service-main-panel,.service-offers-panel{margin-bottom:24px}.service-offers-panel{position:static;top:auto;max-height:600px}
.structured-reply{display:grid;gap:.65rem;line-height:1.45}.structured-reply .reply-heading{display:block;font-size:1rem;line-height:1.3}.structured-reply .reply-summary{color:var(--muted);margin:0}.reply-section{display:grid;gap:.3rem;padding-top:.55rem;border-top:1px solid rgba(127,127,127,.18)}.reply-section ul{display:grid;gap:.28rem;margin:0;padding-left:1.15rem}.reply-actions{display:flex;flex-wrap:wrap;gap:.4rem;padding-top:.25rem}.reply-action{border:1px solid currentColor;border-radius:999px;background:transparent;color:inherit;font:inherit;font-size:.8rem;padding:.38rem .65rem;cursor:pointer}.reply-action:hover,.reply-action:focus-visible{background:rgba(127,127,127,.12)}
.message-bubble p,.structured-reply .reply-summary{white-space:pre-line}

/* Channel connection identity and state refinements */
.channel-cards{grid-template-columns:repeat(4,minmax(0,1fr))}
.channel-cards>article.channel-card{display:flex;min-width:0;min-height:356px;flex-direction:column;overflow:hidden;transition:border-color .2s ease,box-shadow .2s ease,transform .2s ease}
.channel-card.is-connected{border-color:#ccefe2;box-shadow:0 14px 38px rgba(30,175,120,.09)}
.channel-card.is-pending{border-color:#f2d69e}
.channel-card.has-error{border-color:#f7c6cd}
.channel-card .channel-card-head{align-items:flex-start;gap:10px;margin:17px 0 13px}
.channel-card-head>div{min-width:0}
.channel-card .channel-card-head h3{font-size:16px}
.channel-card .channel-card-head p{font-size:11px;line-height:1.4;margin:4px 0 0}
.connected-asset{position:relative;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:11px;align-items:center;min-width:0;margin-bottom:12px;padding:13px;border:1px solid #ddd9fa;border-radius:16px;background:linear-gradient(145deg,#fbfaff,#f4f1ff)}
.connected-asset.whatsapp{border-color:#ccefe2;background:linear-gradient(145deg,#fbfffd,#edfbf5)}
.connected-asset.instagram{border-color:#f4d3e4;background:linear-gradient(145deg,#fffafd,#fff0f7)}
.connected-asset.facebook{border-color:#d4e4fb;background:linear-gradient(145deg,#fbfdff,#edf5ff)}
.connected-asset-icon{width:38px;height:38px;border-radius:13px;display:grid;place-items:center;background:#fff;color:var(--primary);font-size:14px;font-weight:900;box-shadow:0 7px 18px rgba(39,43,79,.09)}
.connected-asset.whatsapp .connected-asset-icon{color:#159b66}
.connected-asset.instagram .connected-asset-icon{color:#d14c8e}
.connected-asset.facebook .connected-asset-icon{color:#3174da}
.connected-asset-copy{min-width:0}
.connected-asset-copy>span{display:block;margin-bottom:2px;color:var(--muted);font-size:9px;font-weight:900;text-transform:uppercase;letter-spacing:.08em}
.connected-asset-copy strong{display:block;overflow-wrap:anywhere;color:var(--ink);font-size:15px;line-height:1.25}
.connected-asset-copy small{display:block;margin-top:3px;overflow-wrap:anywhere;color:#676b80;font-size:10px;line-height:1.35}
.connected-asset-check{width:23px;height:23px;border-radius:999px;display:grid;place-items:center;background:var(--green);color:#fff;font-size:11px;font-weight:900}
.channel-card .channel-meta{gap:10px}
.channel-card .channel-actions{margin-top:auto;padding-top:13px}
.channel-actions>p,.channel-connected-actions>p{font-size:11px;line-height:1.5;color:var(--muted)}
.channel-connected-actions{display:grid;gap:10px}
.channel-connected-actions>p{margin:0}
.channel-disconnect-form{margin:0}
.channel-disconnect-form .button{width:100%;justify-content:center}
.channel-action-stack>small{font-size:10px;line-height:1.45;color:var(--muted)}
@media(max-width:1100px){.channel-cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:520px){.channel-cards{grid-template-columns:1fr}.channel-cards>article.channel-card{min-height:0}.connected-asset{grid-template-columns:auto minmax(0,1fr)}.connected-asset-check{grid-column:1/-1;width:100%;height:24px;border-radius:9px}}

/* Inbox composer visibility */
.conversation-canvas{grid-template-rows:auto minmax(0,1fr) auto;min-height:0;overflow:hidden}
.conversation-canvas.has-handoff{grid-template-rows:auto auto minmax(0,1fr) auto}
.message-stage{min-height:0;overflow-y:auto}
.composer{flex:0 0 auto;background:#fff}
@media(max-width:800px){.conversation-canvas{grid-template-rows:auto minmax(0,1fr) auto}.conversation-canvas.has-handoff{grid-template-rows:auto auto minmax(0,1fr) auto}}

/* Production shared-inbox delivery states */
.message-sender{text-transform:none!important;letter-spacing:.02em!important;font-size:10px!important}
.message-meta{display:flex;align-items:center;gap:7px;min-height:16px;margin-top:5px}
.message-meta time{font-size:9px}
.message-delivery-status{display:inline-flex;align-items:center;gap:4px;font-size:9px;font-weight:800;color:var(--muted)}
.message-delivery-status:before{content:'✓';font-size:9px}
.message-delivery-status.pending:before{content:'◷'}
.message-delivery-status.delivered:before{content:'✓✓';letter-spacing:-3px;margin-right:3px}
.message-delivery-status.read{color:var(--primary)}
.message-delivery-status.read:before{content:'✓✓';letter-spacing:-3px;margin-right:3px}
.message-delivery-status.failed{color:var(--red)}
.message-delivery-status.failed:before{content:'!';width:14px;height:14px;border-radius:50%;display:inline-grid;place-items:center;background:var(--red);color:#fff}
.message-delivery-error{display:block;margin-top:6px;max-width:360px;color:var(--red);font-size:10px;line-height:1.35}
.message-retry{border:0;background:transparent;color:var(--primary);font:inherit;font-size:9px;font-weight:900;padding:2px 4px;cursor:pointer}
.message-retry:hover{text-decoration:underline}
.message-retry:disabled{opacity:.6;cursor:wait}
.composer>div{gap:10px}
.composer-status{margin-left:auto;font-size:10px;color:#45805f;text-align:right}
.composer-status.error{color:var(--red)}
.composer button[type=submit]:disabled{opacity:.7;cursor:wait}
@media(max-width:800px){.composer-status{display:none}.message-bubble{max-width:84%}}