Terms governing your use of Connectail

1. Agreement and contracting party

These Terms and Conditions (“Terms”) form a binding agreement between the person or entity using Connectail (“Customer”, “you”, or “your”) and Codesvera Infotech Private Limited (“Connectail”, “we”, “us”, or “our”). By creating an account, accepting these Terms, purchasing or using a subscription, connecting a communication channel, or continuing to use the Services, you agree to these Terms and the Privacy Policy.

If you use the Services for a company, partnership, proprietorship, association, or other organization, you represent that you are at least 18 years old, legally capable of entering a contract, and authorized to bind that organization. If you lack that authority, do not create or use an account for it.

2. Services and definitions

“Services” means the Connectail website, workspace, AI-assisted receptionist, knowledge tools, customer inbox, booking and availability functions, lead and request management, channel integrations, support desk, billing functions, APIs, widgets, documentation, and related updates. “Business Data” means information about your business, staff, branches, services, availability, policies, prices, offers, and operating rules. “Customer Data” means information submitted by or about your customers, prospects, staff, and authorized users. “Third-Party Services” include OpenAI, Meta, WhatsApp, Facebook, Instagram, Razorpay, hosting, email, storage, and other providers used with the Services.

3. Accounts and security

You must provide accurate, complete, and current registration and business information; protect passwords, devices, recovery methods, API credentials, and connected accounts; restrict access to authorized personnel; assign suitable user roles; and promptly notify us of suspected compromise. Actions taken through your account are treated as authorized unless you notified us of compromise and took reasonable steps to secure it.

You must not share individual credentials, bypass access controls, impersonate another person, create accounts using misleading identities, or access another organization’s workspace. We may require identity, authority, ownership, or payment verification before granting or restoring access.

4. Your business responsibilities

You control what business information is approved and made available to the assistant. You are responsible for keeping services, prices, offers, branches, staff capabilities, availability, cancellation rules, contact details, and policies accurate. You must review configuration and test customer journeys before enabling a channel.

You remain the seller or service provider to your customers. Connectail is not a party to appointments, purchases, quotations, treatments, advice, memberships, rentals, registrations, or other transactions between you and your customers. You are responsible for fulfilment, refunds, consumer disclosures, professional licences, taxes, invoices, accessibility, and all laws applying to your industry.

5. AI-assisted features

AI output can be incomplete, ambiguous, delayed, or incorrect. Connectail uses approved Business Data, conversation context, deterministic controls, validation, and human-handoff mechanisms, but no automated system guarantees perfect intent detection or responses in every situation. You must not represent AI output as professional medical, legal, financial, emergency, safety-critical, or regulated advice unless you independently implement the controls and qualified human review required by law.

You authorize us and our AI service providers to process relevant prompts, Business Data, Customer Data, and generated output solely to deliver, secure, diagnose, and improve the Services in accordance with the Privacy Policy and your configuration. You must obtain any notices, consents, and permissions required before submitting another person’s data.

6. Communication channels and messaging

When you connect WhatsApp, Facebook, Instagram, a website widget, email, or another channel, you authorize Connectail to receive and send data through that channel for your business. You must comply with the provider’s terms, commerce and messaging policies, template rules, opt-in requirements, rate limits, permitted message windows, and restrictions on promotional or prohibited content.

You are responsible for the business assets and permissions selected during connection. Provider approval, Advanced Access, business verification, channel availability, message delivery, and continued access are controlled by the provider and are not guaranteed by Connectail. We may disconnect or limit a channel when credentials expire, permissions are revoked, signatures fail, abuse is detected, or continued operation creates legal or security risk.

7. Acceptable use

You must not use the Services to violate law or another person’s rights; send spam or unlawful marketing; facilitate fraud, harassment, discrimination, exploitation, malware, phishing, surveillance, or deceptive practices; collect data without authority; upload unlawful or malicious content; interfere with systems; probe security without written authorization; reverse engineer protected components except where law expressly permits; resell or sublicense the Services without agreement; or use automated output to make prohibited high-impact decisions.

You must not upload authentication secrets, payment-card security codes, government passwords, unnecessary special-category data, or data you are prohibited from processing. We may remove content, restrict features, preserve evidence, or suspend access where reasonably necessary to prevent harm, comply with law, or protect users and systems.

8. Data protection and customer instructions

For account, billing, security, support, and direct website data, Connectail determines the purposes described in the Privacy Policy. For Customer Data processed through your workspace, you generally determine why and how your business uses the data and instruct Connectail to process it to provide the Services. Each party will comply with the data-protection duties that apply to its role.

You confirm that your instructions are lawful and that you have delivered required privacy notices and obtained required consent or another lawful basis. We will process Customer Data according to documented product functions, your lawful instructions, these Terms, and the Privacy Policy; use appropriate safeguards; limit personnel access; and assist with reasonable rights or security requests where required. We may refuse instructions that we reasonably believe are unlawful or unsafe.

9. Content and attachments

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, limited licence to host, copy, transmit, transform, scan, display, and otherwise process that content only as needed to provide, secure, support, and maintain the Services. You represent that you have the rights and permissions required for the content.

Support attachments are private to the relevant organization and authorized Connectail administrators, subject to storage and security controls. File size, count, malware scanning, and dangerous-file restrictions apply. A successful upload does not mean Connectail endorses, verifies, or accepts legal service of the contents.

10. Plans, trials, charges, taxes, and renewal

Plan features, limits, billing cycle, trial duration, recurring amount, and due date are shown during checkout or in your billing area. Unless a checkout or order expressly states otherwise, paid subscriptions renew automatically for successive billing periods until cancelled. You authorize the payment provider to create and charge the applicable mandate in accordance with the displayed schedule.

Charges exclude taxes unless stated otherwise. You are responsible for applicable taxes, accurate billing details, and maintaining a valid payment method. Failed or overdue payment may restrict access after notices or grace periods required by law or the applicable plan. Payment-provider records may be used to verify payment status.

Except where required by law or expressly stated in a written refund policy or order, fees already earned for a completed billing period are non-refundable. Cancelling prevents future renewal but does not automatically reverse prior valid charges. Provider processing times, bank reversals, and statutory consumer rights remain applicable.

11. Service and price changes

We may improve, replace, add, or discontinue features. We will provide reasonable notice of material changes that substantially reduce paid core functionality where practicable. Prices may change for a future renewal period after notice required by law. Your continued use after the effective date constitutes acceptance where permitted; if you do not agree, you must stop using and cancel before the change takes effect.

12. Third-Party Services

Third-Party Services are governed by their own agreements and privacy practices. Their outages, policy changes, account decisions, rejected approvals, rate limits, data handling, or discontinued APIs may affect Connectail. We are not responsible for a third party’s independent acts, but this does not exclude responsibility that cannot lawfully be excluded.

13. Intellectual property

Connectail and its licensors retain all rights in the Services, software, designs, documentation, trademarks, models, workflows, and improvements, excluding your content. No rights are granted except the limited right to use the Services during an active entitlement under these Terms. Feedback may be used without restriction or payment, provided we do not publicly identify you without permission.

14. Confidentiality

Each party will use the other party’s non-public confidential information only to perform or receive the Services, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by appropriate duties. This does not cover information lawfully public, already known without restriction, independently developed, or lawfully received from another source. Required legal disclosure may be made after notice where legally permitted.

15. Availability, support, and beta features

We aim to operate a reliable service but do not promise uninterrupted or error-free availability. Maintenance, internet failures, provider outages, security events, force majeure, and emergency work may interrupt service. Unless a separate signed service-level agreement applies, support response and resolution times are targets rather than guarantees. Preview or beta features may change or stop and should not be used for critical operations.

16. Suspension, cancellation, and termination

You may cancel according to the billing controls available in your account or by contacting support. We may suspend or terminate access for material breach, unlawful use, security risk, harm to others, provider requirement, non-payment, or legal obligation. When reasonably possible, we will give notice and an opportunity to cure, except where urgent action is required.

After termination, your licence ends. Subject to legal, security, backup, and dispute-preservation requirements, data will be retained or deleted according to the Privacy Policy and applicable plan. You should export information you legally need before termination. Provisions intended by nature to survive—including payment obligations, intellectual property, confidentiality, disclaimers, liability, indemnity, disputes, and data duties—will survive.

17. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and results that are not expressly stated in a signed agreement. Nothing in these Terms limits a warranty, remedy, or consumer right that cannot lawfully be excluded.

18. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or loss of profits, revenue, goodwill, opportunity, or data, arising from the Services, even if advised of the possibility. Connectail’s aggregate liability arising from the Services during any twelve-month period will not exceed the fees paid or payable by you for the Services during the six months immediately preceding the event giving rise to liability.

The exclusions and cap do not apply to fraud, wilful misconduct, infringement or misappropriation of the other party’s intellectual property, breach of confidentiality, your payment obligations, your indemnity obligations, or liability that cannot be limited under applicable law.

19. Indemnity

You will defend, indemnify, and hold harmless Connectail and its personnel from third-party claims, damages, penalties, and reasonable costs arising from your unlawful content or instructions; your products, services, customer commitments, or regulated activities; your breach of channel rules or data-protection duties; or your material breach of these Terms. We will promptly notify you, allow reasonable control of the defence, and cooperate at your expense. You may not settle a claim admitting fault or imposing obligations on us without written consent.

20. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, war, civil disorder, labour disruption, utility or internet failure, government action, cyberattack despite reasonable safeguards, or widespread provider outage. This does not excuse payment obligations already due or duties to protect confidential information.

21. Governing law and disputes

Before filing a claim, each party will attempt in good faith for at least 30 days to resolve it through written notice and discussions, unless urgent injunctive relief is reasonably required. These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to mandatory law, courts having jurisdiction in Kerala, India will have exclusive jurisdiction.

22. General terms

These Terms, the Privacy Policy, the selected plan or order, and any signed addendum are the entire agreement for the Services. A signed addendum prevails to the extent of an express conflict. You may not assign the agreement without our consent, except as part of a lawful sale of substantially all relevant assets with notice. We may assign it in a merger, reorganization, or transfer of the Services. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Headings are for convenience. Electronic notices and signatures are valid to the extent permitted by law.

23. Notices and contact

Legal notices to Connectail must be sent to support@connectail.com and to Amstor building,technopark, Trivandrum, Kerala, India. Account notices may be delivered by email, in-app message, or posting to the Services. Notices are effective when delivered according to applicable law.

For product support, use the authenticated Help center.