Use approved business answers
Prepare the services, prices, opening hours and FAQs the assistant may explain when a customer messages your Page.
Help the customer messaging your Facebook Page
Facebook Messenger chatbot for customer enquiries.
A customer sees your business on Facebook and sends your Page a message. Connectail helps answer their service questions using approved business details and collects the context your team needs to continue the conversation.
Facebook is included in Complete. Connect an eligible Facebook Page through an authorised account with the required Page access and provider permissions.
Built around the enquiry
Keep the answer, the context and the next step together.
Keep the enquiry context
Collect the service interest, relevant branch and other customer preferences so staff can understand the request.
Continue with a person
Let the team review the connected conversation and take over when a customer requests a person or an answer needs judgment.
Questions to prepare for
What should your Messenger bot help with?
Prepare the questions customers send to your Facebook Page and the next action your team expects.
What services do you offer at this branch?
Information to prepare: The selected branch's actual services, hours and approved descriptions.
Your team's next step: Clarify custom requirements or missing business information.
How much does this package cost?
Information to prepare: Approved prices, inclusions and terms for the requested offering.
Your team's next step: Review tailored quotes and exceptions through the business team.
Can someone call me about booking?
Information to prepare: Service interest, branch preference and contact details that are still missing.
Your team's next step: Review the callback request and any required appointment checks.
A practical start
Prepare. Connect. Verify.
- 01
Prepare the business information
Review your actual offerings and FAQs. Decide which answers the assistant may give and which requests need staff.
- 02
Authorise the correct Page
Use the Facebook connection flow with the account that controls the eligible Page. Verify the Page and workspace after authorisation.
- 03
Test an incoming conversation
Send a customer enquiry to the connected Page. Check the response, captured context and team reply before relying on the workflow.
Before you begin
Clear answers for your team.
Is a Facebook bot the same as a Messenger chatbot here?
This page describes handling incoming customer messages to an eligible connected Facebook Page through Messenger. It does not promise automatic public-comment replies, posting content or managing ads.
Is Messenger included in Web?
Web includes website chat. Facebook is included in Complete; compare the current pricing page for the available channels and limits.
Why does my Page need permissions?
The account completing the connection needs the appropriate access to the eligible business Page and the permissions required by the provider. Follow the Help Centre and check the selected Page before connecting.
Can the bot always know the customer's phone number?
A Messenger identity does not itself provide a phone number for a callback. The assistant should collect a relevant contact method when it is missing and needed for the request.
Can staff take over the conversation?
Your team can review and continue a conversation when a person is needed. Check the team capabilities in your plan and test the complete handoff before launch.
Review our Privacy Policy and Terms, or contact the team about a product question.
Start with your own business information
Make the next enquiry useful.
Test a response and review the captured context before connecting live customer channels.
Start free trialSee current plans and trial terms