Answer beyond the first hello
Use approved service information to make a customer enquiry useful, rather than stopping at a generic greeting.
From an Instagram message to a useful request
Instagram DM chatbot for service enquiries.
Someone sees your work and sends a direct message about a service. Connectail helps automate the enquiry response using your approved business details, then collects the context your team needs for the next conversation.
Instagram is included in Connect and Complete. The connection requires an eligible professional account, the appropriate business assets and provider permissions.
Built around the enquiry
Keep the answer, the context and the next step together.
Keep the customer's intent
Capture the service, location or other relevant preference so your team knows why the customer got in touch.
Continue with context
Review connected conversations and let a person continue when the enquiry needs a more detailed discussion.
Questions to prepare for
Make an Instagram DM useful to your team.
An incoming message may need a service answer, a location check or a callback. Prepare each next step before connecting your account.
What is included in your membership?
Information to prepare: Answer using the memberships, inclusions and terms the business has approved.
Your team's next step: Clarify custom arrangements or questions outside the published information.
Is this available at the city branch?
Information to prepare: Ask which service the customer means and use the relevant branch details.
Your team's next step: Check the applicable service and staff availability for a booking request.
I would like to speak to someone.
Information to prepare: Keep the service interest and relevant contact information with the request.
Your team's next step: Continue the conversation with the enquiry history available.
A practical start
Prepare. Connect. Verify.
- 01
Add what customers ask
Review your services, branch information and FAQs. Test the wording customers actually use in direct messages.
- 02
Authorise the business assets
Connect the eligible Instagram account using the controlling business account and grant the required approved permissions.
- 03
Check both sides of the conversation
Send an inbound enquiry and test a team reply. Confirm the right account and workspace receive the interaction.
Before you begin
Clear answers for your team.
Is this Instagram bot for DMs or comment-to-DM marketing?
This workflow handles incoming customer messages on an eligible connected Instagram account. Comment-triggered campaigns, follower growth and bulk outreach are separate requirements; they are not features promised by this enquiry workflow.
Is this a tool for sending bulk unsolicited DMs?
This page describes handling customer enquiries through a connected Instagram account. It does not promise bulk unsolicited messaging or bypassing provider rules.
Will every visitor become a lead?
No. A useful enquiry needs customer intent and the relevant information. Connectail helps collect that context; it does not guarantee that a message becomes a sale.
Can a customer ask for a person?
Your team can review the conversation and take over when human judgment is needed. Review plan availability and test the handoff before going live.
Can I connect a personal Instagram account?
Use an eligible professional account and the business assets required by the current connection flow. The Help Centre explains the setup and account permissions.
Review our Privacy Policy and Terms, or contact the team about a product question.
Start with your own business information
Make the next enquiry useful.
Test a response and review the captured context before connecting live customer channels.
Start free trialSee current plans and trial terms