Explain the actual treatment menu
Answer from approved service descriptions, package inclusions, prices and durations instead of guessing from a treatment name.
Answer the enquiry while your team serves a client
An AI chatbot for salon and spa enquiries.
A customer may ask about a haircut, a bridal package or a convenient appointment time while your team is with another client. Connectail uses your approved service information and keeps the request ready for the salon or spa team.
Website chat is included in Web, Connect and Complete. WhatsApp is included in WhatsApp + Calls, Connect and Complete; Instagram in Connect and Complete; Facebook in Complete. Social channels require eligible authorised connections. Live calls require an eligible paid plan and accepted KYC.
Built around the enquiry
Keep the answer, the context and the next step together.
Keep the branch and preference
Collect the requested service, location and suitable time, with a staff preference when the customer provides one.
Prepare the salon handoff
Let your team review the conversation when an enquiry needs a consultation, a tailored quote or a person to continue.
Questions to prepare for
Give common salon questions a clear next action.
A useful salon AI assistant helps with published facts and appointment preferences while your team handles individual advice.
What does your bridal package include?
Information to prepare: The approved package inclusions, trial policy and listed pricing terms.
Your team's next step: Discuss custom requirements and confirm any tailored quote.
Is my usual stylist free on Saturday?
Information to prepare: The actual service, preferred stylist, branch and requested time.
Your team's next step: Confirm only after the configured staff and service availability checks.
Which treatment is right for my skin?
Information to prepare: The centre's approved general service descriptions.
Your team's next step: Refer suitability or clinical questions to the appropriate qualified person.
A practical start
Prepare. Connect. Verify.
- 01
Review services and packages
Add the treatments and packages you offer, with approved prices, durations, inclusions and branch availability.
- 02
Set appointment checks
Connect bookable services to the relevant branch and staff schedules. Decide which consultations require a request first.
- 03
Test customer wording
Try a bridal-package question, a changed time and a request for a particular stylist. Check saved context and human takeover.
Before you begin
Clear answers for your team.
Can this salon chatbot answer WhatsApp and Instagram messages?
Yes, on eligible connected accounts with the relevant plan. Instagram is included in Connect and Complete; WhatsApp requires WhatsApp + Calls, Connect or Complete. Prepare your salon's service information and test each channel before launch.
Is this also an AI agent for salon appointment enquiries?
It can answer from approved facts, collect missing details and support the next configured action. A salon appointment is confirmed only after the required service, branch, staff, availability and customer checks; the agent does not invent a free slot.
Can it confirm a custom bridal package price?
Use approved prices and package terms. If the request needs a tailored quote, collect the relevant preferences and let the salon team review it.
Does it replace a stylist or therapist consultation?
Individual suitability, treatment advice and requests outside the approved information need the relevant staff member. The conversation can be reviewed and continued by a person.
Review our Privacy Policy and Terms, or contact the team about a product question.
Start with your own business information
Make the next enquiry useful.
Test a response and review the captured context before connecting live customer channels.
Start free trialSee current plans and trial terms