Use your own information
Review the facts the assistant uses, including services, FAQs and branch details. Test an answer before publishing it to customers.
Help the visitor already on your website
A website AI chatbot for your next customer enquiry.
Give visitors a chat widget where they can ask about your services and explain what they need. Connectail acts as an AI receptionist, using your approved information to help with appointment enquiries, callbacks and the next conversation with your team.
Website chat is included in Web, Connect and Complete. Compare the current plans for branches, connected channels and team capabilities.
Built around the enquiry
Keep the answer, the context and the next step together.
Make an enquiry actionable
Collect the customer's need and relevant preferences, then keep them available for your team to review.
Start with one channel
Begin with website chat and use the plans that add social channels when your business needs them.
Questions to prepare for
Help visitors before they leave with an unanswered question.
A website chatbot needs useful business information and a clear next action. These are examples to configure and test with your own services.
Do you offer a beginner class?
Information to prepare: Use the approved class description, experience level and location details.
Your team's next step: Review questions that need a recommendation from an instructor.
Can I come on Saturday?
Information to prepare: Collect the service, location and preferred time for the next availability check.
Your team's next step: Confirm a booking only after the required availability and customer checks.
Can you contact me about joining?
Information to prepare: Collect the customer's relevant contact details and service interest.
Your team's next step: Use the saved request to prepare a useful callback.
A practical start
Prepare. Connect. Verify.
- 01
Prepare and test
Create your workspace, add approved business information and test a typical customer question.
- 02
Install the website widget
Activate Website in Channels and copy the script generated for your workspace into your website's page template.
- 03
Verify the full enquiry
Open your site as a visitor. Send an enquiry and confirm that it appears in the correct workspace with the expected context.
Before you begin
Clear answers for your team.
Can I use it as an AI agent for website enquiries?
Connectail can answer from approved business information, collect missing customer details and support the next configured enquiry action. Its AI agent capabilities follow business rules, channel permissions and availability checks, with your team able to review and continue the conversation.
Does this AI receptionist answer telephone calls?
This page explains typed website chat. Connectail also offers incoming AI call answering in eligible calling packages, with separate payment, KYC and number setup requirements. See the AI voice receptionist page and current pricing for that service.
Do visitors need to install an app?
The enquiry starts in the chat widget on your website. Your team uses its Connectail workspace to review the interaction.
How do I change an answer?
Update the relevant service, branch or approved knowledge record and test the original question again. Keep operational facts in their appropriate configuration sections.
Can I add WhatsApp later?
Choose a plan that includes WhatsApp and complete the eligible business-account connection. Website chat does not itself authorise a social-channel connection.
Can someone help me get started?
Free expert setup assistance is offered during signup. Select it while creating your workspace; the team will contact your provided number to arrange a convenient time.
Review our Privacy Policy and Terms, or contact the team about a product question.
Start with your own business information
Make the next enquiry useful.
Test a response and review the captured context before connecting live customer channels.
Start free trialSee current plans and trial terms