Use the business's answers
Add and approve services, prices, opening hours and FAQs so the assistant has a business source to work from.
Customer enquiries on WhatsApp
WhatsApp AI chatbot for customer enquiries.
Connectail's WhatsApp AI receptionist helps service businesses answer incoming customer questions from approved business information. Collect the service, branch and preferences your team needs to continue the enquiry.
WhatsApp is included in WhatsApp + Calls, Connect and Complete. Connection depends on eligible business accounts, number ownership and provider authorisation. Review current plans and terms before connecting.
Built around the enquiry
Keep the answer, the context and the next step together.
Collect what is missing
Keep the service, branch and customer preferences attached to the enquiry instead of leaving your team to reconstruct the request.
Keep a person in control
Your team can review the interaction history and take over when a customer needs a person or an answer needs judgment.
Questions to prepare for
What can your WhatsApp chatbot help with?
Start with the questions your customers already send. Prepare the answer and decide when the conversation needs a person.
How much does this service cost?
Information to prepare: Use the approved service description and listed price, where available.
Your team's next step: Review requests that need a tailored quote or an exception.
Can I visit your other branch?
Information to prepare: Use the relevant branch's address, opening hours and service information.
Your team's next step: Check branch-specific availability before confirming a visit.
Can someone call me tomorrow?
Information to prepare: Collect the relevant contact details and callback preference.
Your team's next step: Review the request and arrange the callback through your team's process.
A practical start
Prepare. Connect. Verify.
- 01
Prepare your business details
Review your services, branches and FAQs. Confirm what the assistant may answer and what needs your team.
- 02
Connect an eligible WhatsApp account
Use the connection flow in your workspace, complete the provider's authorisation and check the connected business and number.
- 03
Test before relying on it
Send representative enquiries and check the reply, saved context and human handoff before using it with customers.
Before you begin
Clear answers for your team.
How is a WhatsApp AI bot different from a greeting?
A greeting acknowledges a message. Connectail's WhatsApp chatbot uses the business information you approve to respond to service questions and collect missing enquiry details. Test your own questions and handoff rules before connecting customers.
Is WhatsApp included in the starting website plan?
No. Web covers website chat. WhatsApp is included in WhatsApp + Calls, Connect and Complete; compare the current pricing page for channels and limits.
Can I keep my existing WhatsApp Business number?
That depends on your account and number's eligibility for the provider's supported connection options. Follow the current WhatsApp instructions in Help and verify eligibility before changing an existing account.
Does an enquiry immediately become a confirmed appointment?
No. A request can capture a preference. Confirmation must follow the service, branch, availability and customer-confirmation checks required by your booking setup.
What if the business information is incomplete?
Add and approve the missing facts, then retest the enquiry. Review uncertain conversations with your team instead of relying on an unsupported answer.
Review our Privacy Policy and Terms, or contact the team about a product question.
Start with your own business information
Make the next enquiry useful.
Test a response and review the captured context before connecting live customer channels.
Start free trialSee current plans and trial terms