Explain membership options
Use approved fees, membership validity, inclusions and branch details so a prospect can understand the published offer.
Membership questions with a useful next step
An AI chatbot for gyms and fitness enquiries.
A prospective member may ask about fees, a training goal or a convenient time to visit. Connectail uses your approved membership and service information, then collects the details your gym team needs for a trial enquiry or callback.
Website chat is included in Web, Connect and Complete. WhatsApp is included in WhatsApp + Calls, Connect and Complete; Instagram in Connect and Complete; Facebook in Complete. Social channels require eligible authorised connections. Live calls require an eligible paid plan and accepted KYC.
Built around the enquiry
Keep the answer, the context and the next step together.
Understand the training enquiry
Ask about the goal and preferred schedule when relevant, and retain the context for the gym team.
Prepare a useful visit
Keep an assessment, trial or callback request separate from a confirmed session until the required checks are complete.
Questions to prepare for
What should a gym chatbot help a prospect understand?
Prepare the information behind the most common membership, training and visit enquiries.
How much is a monthly membership?
Information to prepare: Approved membership price, validity, included access and applicable branch.
Your team's next step: Clarify concessions or custom terms that have not been approved.
I am a beginner. Do you have a trainer?
Information to prepare: The actual personal-training offering and the customer's stated goal.
Your team's next step: Let a qualified trainer discuss individual training needs.
Can I try an evening session?
Information to prepare: Trial-session rules, preferred branch and the customer's schedule preference.
Your team's next step: Check trainer and branch availability before confirming a session.
A practical start
Prepare. Connect. Verify.
- 01
Review the membership facts
Add current memberships, personal-training services, branch hours and the terms staff are authorised to share.
- 02
Set the visit process
Configure any bookable trial or assessment with the relevant branch and trainer availability. Use an enquiry request when staff need to review first.
- 03
Test prospective-member questions
Try a fee question, an evening preference and a request for a trainer. Check the response and staff handoff.
Before you begin
Clear answers for your team.
Can I use the gym chatbot on WhatsApp and Instagram?
Yes, through eligible authorised accounts on a plan that includes the channel. Instagram is included in Connect and Complete; WhatsApp requires WhatsApp + Calls, Connect or Complete. Test your gym's membership and handoff flow on each connected channel.
Does the AI create personalised exercise or diet plans?
This workflow handles business information and training enquiries. Individual exercise, nutrition or health recommendations belong with appropriately qualified staff.
Does a trial request reserve a trainer?
No. A confirmed appointment needs the configured service, branch, trainer, availability and customer-confirmation checks. A preference alone is an enquiry.
Can it promise weight loss or fitness results?
Use only the service information your gym has approved. The assistant should not promise individual fitness outcomes or invent membership offers.
Review our Privacy Policy and Terms, or contact the team about a product question.
Start with your own business information
Make the next enquiry useful.
Test a response and review the captured context before connecting live customer channels.
Start free trialSee current plans and trial terms