Patients in India ask clinics the same questions on WhatsApp every day: consultation fees, doctor timings, location and whether they can come today. An AI receptionist answers these from the clinic's approved details at any hour, collects the patient's name, concern and preferred time as an appointment request, and leaves anything medical to the doctor.
What patients ask a clinic on WhatsApp
- What is the consultation fee for Dr. Meera?
- Is the doctor available on Saturday evening?
- Do you do blood tests? Do I need to fast?
- Where are you, and is there parking?
What the AI should handle and what it should not
| The AI answers | Your staff or doctor handles |
|---|---|
| Fees, timings, doctor schedules you approved | Diagnosis, medicine and treatment advice |
| Location, parking, documents to bring | Emergencies (the AI points patients to emergency care) |
| Collecting name, concern, preferred day and time | Confirming a slot against the real schedule |
A typical conversation
Patient: Hi, is the skin doctor available tomorrow evening? AI: Dr. Anu sees patients on Tuesdays from 5 to 8 pm. The consultation fee is ₹500. Shall I note an appointment request for tomorrow evening? Patient: Yes, around 6. AI: Thank you. Your request for 6 pm is with the clinic team, who will confirm the time.
The example uses illustrative details; your clinic's own approved information decides the answers.
Setting it up
- Add each doctor's consultation days, times and fees.
- Add services such as tests and procedures with their preparation notes.
- Write your rules: what the AI must never answer, and who receives handovers.
- Test with real patient questions before connecting WhatsApp.
See the AI chatbot for clinics and the appointment booking workflow.
Frequently asked questions
Will the AI give medical advice?
No. It answers approved business information such as fees and timings, and leaves medical questions to qualified staff.
Does it confirm appointments automatically?
It collects appointment requests. Confirmation depends on your configured availability and your staff's review.
Can patients write in Malayalam, Tamil or Hindi?
Yes. Connectail replies in English, Hindi, Malayalam and Tamil.