Collect the details once
Ask for event date, venue or locality, number of guests and menu preferences so your team starts with a useful brief.
Catering and event enquiries
Turn a catering enquiry into a useful event brief.
An enquiry for a wedding, office lunch or family function needs more than a quick greeting. Connectail helps answer questions from your approved catering information and collect the event details your team needs to prepare a relevant response.
Choose Web for website chat, WhatsApp + Calls for WhatsApp and voice, Connect to add website and Instagram, or Complete to include Facebook Messenger. Live calls require a paid eligible plan, accepted KYC and number setup.
Built around the enquiry
Keep the answer, the context and the next step together.
Answer approved questions
Explain the menus, service areas and package information you have reviewed. Avoid presenting an indicative price as a confirmed custom quote.
Keep the enquiry ready
Review the conversation and continue with the customer when staffing, availability or a tailored quotation needs your decision.
Questions to prepare for
What should a catering enquiry include?
Prepare the information your team normally asks for before quoting. Use the same questions to test the assistant.
Can you cater our wedding?
Information to prepare: Event date, venue, approximate guest count and meal requirements.
Your team's next step: Check the team's availability and prepare a tailored quotation.
How much is a vegetarian lunch?
Information to prepare: Approved menu details and any clearly explained indicative pricing.
Your team's next step: Confirm the actual menu, service scope, taxes and final quotation.
Do you serve our location?
Information to prepare: Your approved service areas and the customer's venue or locality.
Your team's next step: Review delivery, staffing, travel costs and any location-specific requirements.
A practical start
Prepare. Connect. Verify.
- 01
Add your catering details
Prepare service areas, menu options, package information and the questions your team asks before quoting.
- 02
Check an event enquiry
Test a realistic request and verify that the event date, guest count and preferences are correct.
- 03
Connect your channels
Choose the channels in your plan and complete the relevant connection requirements. Free setup assistance is available.
Before you begin
Clear answers for your team.
Can Connectail handle WhatsApp catering enquiries?
Yes, with an eligible WhatsApp package and an authorised connection. Add and review your own catering information before connecting customer messages.
Will it automatically confirm an event booking?
It helps collect the request and explain approved information. Your team confirms event availability, the final menu, quote and booking terms.
Can it answer calls while we are working at an event?
An eligible calling package can answer incoming calls after payment, KYC acceptance and number setup. Test the voice and your business information before using it with customers.
Do I need technical knowledge to get started?
The guided setup helps you add a service, review a test answer and choose a channel. A real person can help you set up your business at no extra setup charge.
Review our Privacy Policy and Terms, or contact the team about a product question.
Start with your own business information
Make the next enquiry useful.
Test a response and review the captured context before connecting live customer channels.
Start free trialSee current plans and trial terms