Instagram's own tools let professional accounts save replies and set up frequently asked questions, but a person still has to send most answers. To reply automatically to every DM with a real answer, connect your Instagram Business or Creator account to an AI receptionist such as Connectail, which answers from your approved prices and hands the chat to your team when needed.
First, switch to a professional account
Automation tools only work with an Instagram Business or Creator account. Switching is free from your Instagram settings, and you keep your posts and followers.
Instagram's built-in options
- Saved replies: answers you save once and pick while replying.
- Frequently asked questions: suggested questions customers can tap when they open a chat.
These help you reply faster, but they do not answer a customer who writes "price for bridal package?" at 11 pm.
Replying automatically with an AI receptionist
- Add your services, prices and timings to Connectail and approve them.
- Connect your Instagram professional account by signing in with Instagram. No password is shared with us.
- Send a DM from another account and check the reply.
- Choose who on your team takes over when a customer asks for a person.
Instagram is included in Connectail's Connect and Complete plans. See the Instagram enquiry automation page.
Good DM replies sell more
- Answer the price question directly. Don't say "DM for price" in a DM.
- Ask one useful question next: which service, which day, which branch.
- Move ready customers to a booking or a call with your team.
Frequently asked questions
Can Instagram auto reply to DMs for free?
Instagram offers saved replies and FAQs for professional accounts. Automatic answers to each message need a connected tool.
Do I need a Facebook Page to connect Instagram?
Connectail can connect an Instagram professional account by signing in with Instagram. Some setups use Facebook instead.